Humboldt House — Local services in West Chicago Township

Unwelcoming, Unfriendly, and Frankly Disturbing Experience

I really wanted to love Humble Park House—it looks like a charming, family-friendly spot on the surface. But the experience we had was anything but welcoming. From the moment we walked in, the woman working there seemed more interested in policing us than helping us. It felt like she was watching our every move, especially my toddlers—who, by the way, are three years old and very well-behaved.

Rather than offering any assistance or even a smile, she hovered and stared like we were doing something wrong just by being there. Anytime my kids even glanced at something, she was quick to make a passive-aggressive comment or motion for them to “put it down,” even when they were just calmly looking. The whole vibe was incredibly uncomfortable and honestly bordered on hostile.

This isn’t how you treat people—especially families walking into what’s supposed to be a welcoming space. I don’t know if it was personal, or something else, but the energy was off and even felt racially tinged. I left feeling disrespected, judged, and like we were never meant to feel welcome there in the first place.

Would not recommend this place to anyone with kids—or anyone who expects even basic decency...

Hip, boho modern aesthetic; always bright and sunny inside making it one of my favorite shops to visit year-round; offers an eclectic, elegant, and trendy array of highly curated, handmade items for the home (i.e.: ceramics, candles, incense, etc.), self-care (soaps), personal reflection (stones, sage bundles...) and adornment (jewelry, hair stuff, etc.); everything is organized and displayed beautifully; good place to find thoughtful, uniquely-made treasures; prices are reasonably higher since you are supporting local women artisans, crafters, etc; they always have friendly, sweet staff who are knowledgeable about the artisans who they work with and fun to chat with; oh, and bonus points for the couch + coffee table set-up in the middle to sit...

After spending lots of money here including my partner who buys me gifts here. I have decided I will never be back again. This was the second time I come across the same person working the store who has given me nothing but terrible customer service. Other times it was someone who was actually nice but I tried to give this other person the benefit of the doubt and still came back. Whoever works here who is Caucasian with curly hair it’s unfortunate that you offer this kind of experience especially as a small business. If you are a person of color don’t even bother coming in or you’ll get watched the whole time as if you’re stealing and won’t even get a “you’re welcome “ after saying goodbye...