Our Days Photo and Film — Local services in West Chicago Township

It was a bad experience because Jessica lacks customer service skills and professionalism. The photos turned out nice and during the session she was great. Before and after the session, is when we had major issues with Jessica.

The day before the shoot, Jessica asked to reschedule because she felt like being social rather than working. It was unprofessional to ask a family to change their schedule last minute.

After the shoot, I requested ONE photo to be received in color and Jessica said she will be able to do that in a few weeks. I reached out around two months later via email and she got very hostile with me. She said she was too busy to do so at the moment and she’s going through a personal matter. I was willing to wait, but she kept giving excuses about not being able to send one photo.

It’s crazy that sending one photo is unnecessarily dramatic and impossible for Jessica. I loved her work and admired it for awhile. I paid $550 for this bad treatment. The experience with Jessica was a huge disappointment. She even searched my name and blocked me on Instagram…what a horrible way to treat a client!

Reply to Jessica: Yes, I knew the matter of your situation. I just didn’t want to put your personal life on blast. I said my sincere condolences and asked you when I should contact you again to give you your space to grieve. Yet, you gave me extreme attitude. Our session wasn’t rescheduled, but it was unprofessional to request a new date/time the day before. I’ve worked with other photographers before and they gave me a colored photo within minutes with no complaints and a friendly smile. You should take accountability of your negative behavior. Good luck.

Reply to a Jessica: To me it was hostile in the moment because it felt like you were trying to get rid of me as a customer. I didn’t appreciate the way you were listing off reasons and made it feel like I asked for a huge, impossible request then said “Thanks for understanding. Take care.” as if if you didn’t want me to reply back. I never said I understood. Let’s not forget, you blocked me on Instagram right after. This was the most expensive session I ever booked and you treated me like an inconvenience even though I gave you months to just give me one photo. Again, you don’t take accountability for your bad...

We recently had the chance to work with Jess and let me just start by saying, I don’t think there are enough words to describe how wonderful she truly is. We knew we wanted to have some family/maternity photos taken in our neighborhood and Jess was happy to scout the area beforehand in order to find several locations that would fit what we were looking for. Upon meeting Jess for the first time, it instantly felt like seeing an old friend after a long while. I realize that everyone has different personalities, but Jess is so easy to be around and had a way of making my family and myself feel comfortable from the get go. She has this way about her that makes you feel like you don’t have to try hard to make your family photos turn out great and she reassured me many times that what she sees is not what I am seeing (I’m seeing my toddler running around and borderline not cooperating) and after getting our album back, it was clear she was was capturing the essence of my daughters toddlerhood. Thanks to her, I can see it now, too. Jess certainly has a passion and talent for what she does and the connections she makes. Trust me when I say once your photo album comes to life, you will realize how magical she is. I think one of qualities I value the most in her as a photographer is her ability to hold this creative vision for each session and her ability to allow that vision to change throughout the session based on varying factors (location, lightening, surroundings, her client(s), an unpredictable toddler, etc.). She’s patient and laid back, but don’t underestimate her ability to catch those moments that happen quicker than you can blink. And her appreciation for all the little details while also seeing the whole view? Don’t even get me started. I realize I am now rambling, but if you want to find a remarkably talented and joyful photographer to befriend, she’s your girl....

Jess is hands down the most dedicated and thoughtful photographer and creator of memories. She captures so many of the simplest moments and somehow makes them the most memorable. She has this innate ability to understand and relate to her clients on a friendship level. She is so much more than a photographer to us. Trying to come up with a short paragraph to describe Jess, her work and the impact it's made on our lives thus far was not an easy task. My husband and I quickly went back to our wedding day and relived so many of those amazing moments through her work. She has captured all of the excitement, the love, happiness, laughter and just pure joy. We found ourselves back in those very moments where it all began. Where our story started. Through Jess's work, she is able to do so much more than snap a simple image. She somehow manages to stop time and create a special little moment that down the road we can relive and in turn becomes more meaningful. Jess recently photographed our newest addition to the family in the hospital and at home. The overall experience with her was so special to us and we are forever grateful for the amazing moments she was able to capture. Not only are we going to look back on these days fondly, but right now we use them as a reminder that these are the most important ones. These are the days we will never get back and we have to cherish. Through Jess's work, she has taught us to appreciate the moment we are in and never take it for granted, to embrace the chaos, and to just be present. Now, if you ask me, that makes a picture worth a...