Build-A-Bear Workshop — Local services in West Des Moines

A lot of times, my daughter ends up just coming along for the ride or the experience because there's not a lot she can do. In addition to being non mobile and nonverbal, she's also blind and has a global developmental delay. So, most of the time when we do things as a family with our other children, she just comes along for the ride, and often enjoys herself and giggles and laughs, but isn't typically able to be immersed in the activity in the same ways. I didn't get the name of the woman in this photo, but she's a rockstar! She deserves a raise, a paid vacation, and at the bare minimum, a big high five.

From the moment we walked in, she made us feel like all four of our children, but especially this daughter, were welcome. She talked directly to her, instead of at her. She gave me insight and suggestions on things that she might like, and might benefit from. She showed me the switch device, that our daughter could use to be involved in the experience. She was so patient, and just so welcoming. She made us feel valued, and important. She definitely made the experience so much better and I didn't feel like she was necessarily going out of her way to be inclusive, but rather it was just a natural part of her personality. And that is something so incredibly rare as a mom of children with special needs.

People often get intimidated or nervous or don't know how to act. I never once got that feeling from this woman. I honestly cannot say enough about how valuable that simple act of kindness was. I'm crying as I type this, it might not seem like a big deal to her or to most people, but it was a really big deal to our family. Our experience was excellent and I can't wait until we...

I recently visited the Build-a-Bear Workshop at the Jordan Creek Town Center in West Des Moines, IA, and it was an absolute delight! The moment I stepped into the store, I was greeted by the warm and welcoming staff, ready to assist me in my bear-building adventure.

The highlight of my visit was creating my very own Grogu, inspired by Star Wars. The process was not only fun but also interactive, filled with personal touches that made the experience unique. From choosing the perfect plush body to stuffing it with just the right amount of fluffiness, every step was a joy.

What stood out the most was the attention to detail and the quality of the materials used. My Grogu plush feels durable, well-made, and is incredibly cute! It's not just a toy; it's a keepsake that brings a smile to my face.

The staff's expertise and friendly guidance made the entire process seamless. They were knowledgeable about the products and provided great suggestions to personalize my Grogu even further. The store's atmosphere was cheerful and inviting, making it a perfect spot for families, friends, or anyone looking to relive a bit of their childhood.

I highly recommend Build-a-Bear Workshop at Jordan Creek Town Center to anyone in the West Des Moines area. Whether you're a Star Wars fan like me or just looking for a fun and creative experience, this place is sure to bring joy and a dash...

Lady who had done my kids animals was great...however I was very disappointed there wasn't any bears staff had told myself and husband she mentioned it few times to corporate to order more bears ect since state fair was going on by time the event is over they run out of all bears and have very slim choices she said she's told them more than once they just dusted it off ignoring the situation i was looking forward to doing bears for my kids since my town doesn't have built a bear and was excited to do bears since I take my special needs boy to des Moines every 5-6 months witch is 3 1/2 hr drive maybe corporate needs to start listening to their workers! This would been a 5 star the lady was very professional and was extremely patient with my boy but since higher ups don't feel its necessary to listen to staff maybe this might get...