Jordahl Custom Homes — Local services in West Fargo

Jordahl provides repair services for minor issues, but they appear to be less responsive when faced with more significant problems, often attempting to deny their existence. To safeguard your interests, it is crucial to document all verbal promises made by them. If Jordahl indicates they will address an issue later, insist on immediate resolution to avoid potential delays and expiration of warranties.

Several years ago, my parents purchased a house from Jordahl, and unfortunately, since then, we have encountered numerous issues. Notably, the bathroom door cannot close properly due to a misaligned door frame, and the air conditioning system in the bedrooms fails to function correctly. Furthermore, there are external gutter leaks, and the bathroom experiences water leakage from the roof.

One troubling aspect of their approach to resolving the roof leakage is their use of superficial measures, such as painting over watermarks to conceal them and covering the affected drywall. This temporary fix proves ineffective, as the paint tends to peel off every two months, and new watermarks reappear. Seeking the opinion of a professional contractor, we discovered that water is dripping from the roof into the bathroom.

Regarding the air conditioning system, during the warranty period, Jordahl claimed there were no issues, but their resolution involved merely closing vents in other rooms, which not only proved ineffective but also caused discomfort in those areas. Strangely, after the warranty expired, they acknowledged the problem with the AC venting and demanded a significant fee of $1200 for repairs.

Addressing the gutter leakage issue also proved to be challenging. When we initially reported the problem, Jordahl attempted to repair the gutter, which seemed satisfactory for a short period. However, the issue resurfaced later. Unfortunately, when they returned for inspection, the watermarks had dried, leading them to deny the existence of any leakage. They provided us with a number to report the leak immediately, but their response was dismissive, claiming that gutter leakage is normal, despite causing inconveniences.

To protect your interests in dealings with Jordahl, it is essential to meticulously record all verbal communications and commitments made by them. Additionally, when encountering an issue, insist on immediate inspection and resolution to avoid potential disputes later on. Engaging the services of a professional contractor may involve an initial cost, but it can prevent denials from Jordahl regarding the existence of problems.

In the event you are facing similar issues after purchasing your property, consider seeking assistance from the attorney general's office. While their support may have limitations, it is worth exploring, and the service is offered at no cost. Emphasize the importance of accurate record-keeping during any interactions with Jordahl, as this will help counter any misrepresentations or twisting of facts should the matter require legal...

I would recommend Jordahl Custom Homes to anyone interested in new construction homes or building their very own custom home! The building process can be scary and overwhelming to say the least but Jordahl Custom Homes has their process so stream lined that it makes building your dream home fun again (which it should be)!!!! Amanda & the sales staff were extremely helpful in hearing my wants & needs in my new home that aligned with my price range. After they heard what I was looking for we started looking at floor plans and lots that were in areas that I liked and would fit the house and my budget.

Once we figured out a floor plan & lot the real fun began in design! I choose the Augusta rambler floor plan but in design we made some changes (added square footage, added mudroom, added foyer) which not all builders are willing to do, most of the time you have to pick a floor plan, stick with it and can’t customize it. I wanted a separate makeup vanity in my bathroom, a wet bar in the basement and to move the location of a bedroom in the basement and the designers were AMAZING on figuring out a lay out that made sense for both of the spaces.

The custom in Jordahl Custom Homes couldn’t be more fitting. Every single thing in the house I was able to pick just to my liking without the stress because the designers are by your side the entire time and there are at least 4 or 5 design meetings that separate different elements of the home so it’s not all at once and utterly overwhelming. One meeting is exterior, one is kitchen & cabinets, one is flooring etc. The design process was an absolute blast and knowing I was getting exactly what I wanted opposed to buying an existing home and having to change a wall color, cabinets or countertops made the house truly ‘turn key’ and all I had to do was move in!

The high level of service doesn’t end once you close on your home like many builders do. Sam in the maintenance department is just a phone call away with any issue you may have which is incredibly helpful when working out the minor kinks living in your brand new home. Jordahl is so confident in their product and want their clients to have the best possible experience with their new home they offer a TWO year warranty on their homes. They are the only builder is the area that offers this two year warranty, opposed to the standard one year warranty.

I had a wonderful experience building my beautiful custom home with Jordahl Custom Homes so give them a call if you are interested in building your...

Jordahl was a horrible and unprofessional company to work with. Jeanna lied to us up front about standard items, and once we put $5,000 down non-refundable were told the opposite. It felt like Jeanna was hired to lie to consumers just to get money from people. Jeanna was not on time for meetings either and did not know the base price for items such as cabinets, base price of the house, etc. Many things were changed about our lot as well after we put money down. This bad review will be deleted within a day, just like other customers reviews. Jordahl built on the wrong lot until we told them that it was incorrect, our house was done 3 months late and Jordahl did not update us on any of it. We only knew because we kept driving past our lot. The concrete was done very poorly (dirt dynamics). Jordahl could of done a way better job communicating and acting professional. On closing the women was extremely rude and disrespectful although the two men were very nice and helpful. Another friend of ours also built with Jordahl and closed on their house two months ago, and still do not have a couple of windows in their home and that their house is not complete. They have boards covering their windows in a brand new home. How do you close on a house that is still now done even two months after the fact? We will never build with Jordahl again, and highly recommend to others to never...