COACH — Local services in West Hartford

Extremely Disappointed with this store and the way they represent the Coach brand. In September I order a gift for my friend birthday from this store because only this store had the item I was looking for. They offer to ship it to my house and the product I bought was over $100.00 and they shipped it with out signature. Package thefts got to it . I call the store right away and example the situation and even send proof that my package got stolen. They made me repurchase the item over again and this time offer to ship it directly to a store in New York City. I was able to get it. But when it came to getting my refund back they where horrible and made me waste a ton of time calling them and USP which they used to ship they merchdise . They didn't want to take any responsibility . Ebony the manager made me waste so much time and didn't even help me out in the end even when I summited all the proof that my package was stole. I even reach out to customer service and they gave me the district manager number . His name is Brian Glass he never answer his phone calls. And I called him 3 times. People just don't buy from this store period!!!!! Especially from them online your better off buying from louis vuitton and Michel kors who value...

I visited the Coach store at Westfarms Mall to explore the new men’s collection and was warmly welcomed by the team. Aliyah provided an exceptional experience — professional, personable, and effortlessly attentive. She asked for my name and used it throughout our interaction, creating a genuine connection that reflects how the brand engages with today’s millennial and Gen Z clients. I never felt pressured, only understood and valued. The monogram work and elegant packaging were the perfect finishing touches. Aliyah truly did her big one — Coach is fortunate to have her, and she absolutely deserves a...

"I had an amazing shopping experience at Coach today! I purchased the best wallet and t-shirt, and I can't stop raving about them. The quality and craftsmanship of both items are top-notch. The wallet is stylish, functional, and has plenty of room for all my cards and cash. The T-shirt is so soft and comfortable, I feel like I'm wearing a cloud. The staff was friendly and helpful, and the store was well-organized and easy to navigate. I highly recommend Coach to anyone looking for high-quality, fashionable accessories and clothing. 5 stars...