Macy's Men's & Furniture Gallery — Local services in West Hartford

My recent experience was terrible. Men’s section specifically. I was shopping for my husband and when I went to the register I was standing there for 10mins with no assistance. I did not see a sign that said the register was closed. There were workers out on the floor folding clothes but did not ask if I needed assistance or say anything about this register being closed. Had another customer waiting to be assisted too and they took it upon themself to go behind the counter and scan her stuff ( I assume price checking). I personally just left the stuff at the counter and left. Staffing at stores is getting ridiculous with the “customer service” it doesn’t exist anymore. I called Corporate as well to make a complaint and they did not care either. Unbelievable! No wonder stores...

Renée from the fragrance section was extremely kind and patient with my boyfriend and I while we were visiting CT and wanted to try new cologne/perfume. She was friendly and full of smiles while we explored a bunch of scents for quite some time. It’s people like her that make shopping a pleasant experience and the high-end fragrances worth...

This Macy's has a very nice selection of fine area rugs. I was impressed with the variety of sizes and styles that were available for me to purchase and take home immediately. There was also about 200 rugs in the rack that could be ordered and shipped to your house in any size...