Final Touch Collision & Auto — Local services in West New York

This local family run business is one of the finest body shops around. It is an old world shop filled with craftsman and artisans who take pride in their work. I have used them for normal collision repairs and high end restoration on a classic car. All levels of vehicle from daily driver to high end exotic or classic car are treated with the same high care and extreme attention to detail attention. This review is summarizes all my interactions with them but specifically a high end restoration Final Touch recently completed on a classic European car. The final product has exceeded my wildest expectations.The team at Final Touch went over and above and was always honest with me on the timing and expectations of the work being done. If you give Robert (the owner) and his team the time to do the quality work they do you wont be disappointed. The best work cannot be rushed. They use only the finest materials, paints and genuine/OEM parts. If a part could not be found they will restore your old ones or craft new ones. They are masters of metal work, restoration and preservation. If they see something that should be addressed or isn't correct they will let you know. Robert constantly anticipated what needed to be done on the care before me asking. His attention to detail is beyond reproach. Robert, his family and the office staff always called back and provided me with constant updates throughout the restoration process. If something wasn't right they went over and above to correct it. They are the best around, period. I look forward to using them again in the future and will be my go to for any and all paint, body work or high end...

This review doesn’t reflect actual work performed as we didn’t get that far but is based on horrible communication and customer service throughout my process. After some chasing and back and forth I was told by their scheduler that they would be able to squeeze me in before the end of the year which I was grateful for . They knew I was going to be out of the country but told. them that wouldn’t be an issue as I made arrangements for someone to come from out of town to drop off the car at 7am on the day and time they confirmed with me. On that day my car was dropped off promptly at 7am per their request. Roberto even came out and spoke to my father about the repair work that was going to be done. Cut to 1pm and I get a phone call overseas telling me that I have to pick my car up immediately that they can no longer do the promised work at that time due to staffing issues they have been having. What I don’t understand is why no call was made prior to dropping off the car and why at no point did Roberto who’s family business it is ever say anything that morning. What is furthermore disappointing is when I was told the work could no longer be performed I asked several times to speak to Roberto to get some clear answers on this debacle and was told he was unavailable. Even while we scrambled to make arrangements to get the car relocated I asked to have him call me back when he was available and at no point did he ever return my call or even bother to send an email to apologize. It is clear that the way things are run here is a bit of a...

I got a dent repaired in my Honda Accord 2014 here in January this year. This included detaching and repainting the rear bumper. Although I was quite pleased with the denting/painting/cleaning job on my car for the premium price I paid, I noticed a weird sound while closing the trunk while taking the car back. I asked the manager (Harley) to take a look at it and right away the entire staff, owner and the manager got very defensive and told me that's normal sound in every Accord sedan. I left the shop and realized my passenger side windows were not working. I took the car back right away and they told me that the electrician forgot to put a plug back on. Few months later the car trunk stopped opening through the button at the back or the remote. It'll only open manually from inside the cabin. I didn't realize the issue was related and showed it to the Honda dealership last month during oil change. They informed me that the body shop place massed up some wiring which goes into the trunk lock and it's hard to fix now.

All in all the car looks great but the the electricians at Final Touch are not properly trained and I ended up loosing an essential...