El Eslabon — Restaurant in West New York

FAST - Food. Ambience. Service. Time.

We had Jalea, Chicharron de Camaron, Ensalad Mixto, Chuleta a la Parrilla, Pechuga a la Parrilla with maduros and coffee. It came with arroz blanco con frijoles. The food was delicious, everything was fresh. The coffee was deep dark roast and strong, too much so for my liking - had to put more cream.

The ambience is not what we expected. I was a little disappointed. The restaurant had more like a "fast food place" feel to it and, sure enough, there was a constant stream of "take-out" orders. They had about five or six table seating. When we walked in only one was taken, but all the tables were taken soon enough. There was space, but still everything looked crowded where it was. The structure itself missed character, some of which was salvaged by the colorful wall paintings. The owners did best they could with the place, but there is still some scope for improvement. There was Peruvian music playing on the TV, which was great!

Service was the highlight. After we sat down, we had to wait a little. Initially, there were not too many people. The fact that there were not too may people and we were just sitting there bothered us. We were ready to walk out to another place across the street but just as we were thinking that, we were attended to. It was an excellent experience from there. The person who waited on us was a sweetheart, always following up, always talking softly and with respect. This despite the fact that she was very busy, constantly on the movie - very agile for someone who looked to be in her 60s. We left 30+% tip and every penny was worth it, she did a great job.

Time. Initially, we were skeptic due to the wait. However, everything was timely after that. The follow-ups were spaced out, allowing us to enjoy our food but at the same time showed concern if we wanted anything else. Even with a full place and a constant stream of take-out orders, they were patient with us and never appeared...

Food is good; nothing special. I was just baffled at the fact that this was my first time trying this place and I requested my order to be delivered. To place the order it took 20 min due to a man a woman going back and forth about the distance. I live 10 minutes away via google maps. I ordered 2 dinners. The delivery woman who is extremely elderly I tipped her $3.00 cash. She then proceeded to tell me my apartment was very far and it wasn’t enough. If she wasn’t old I would have took the cash back. Since when is 10 min 3.0 miles exactly so far? IF and a big fat IF I do come back I’ll pick it up to not deal with the unprofessionalism. There’s a lot of other Peruvian restaurants in the area that are further and have delivered no problem. I only ordered here because the other...

I had a bad experience here. I tried this place for the first and last time. I ordered papas a la humacana which says its potatoes with cheese sauce, and I thought it would be melted cheese over potatoes for some reason. turns out its something different, so I tried it anyways did not like it left it there and ordered something else. Once we are about to pay this older woman comes up to my table and in Spanish tells me that next time if I do not know what I am ordering to ask because I am wasting the food. Everything was okay until the lady decided to come up and embarrass me in front of my friend at the table. Not going...