Planet Fitness — Local services in West Palm Beach

Another large planet fitness, this one in West Palm Beach. Lots of diversity, folks all colors, shapes, sizes, ages groups. It was cold though, thermometer read 70 degrees. When I arrived, the music was what I call 'angry rap' but later it changed to soft rock. "Girls like you" by Maroon was playing when I left. The total body enhancement machine was not working as were various machines, with out of service signs on them. There was no one available who knew how to work the total body enhancement machine and that was disappointing. In fact, I only saw one very pleasant, tall young man in purple shirt and he was busy doing a bit of everything. There were 3 hydromassage beds, 2 massage chairs (with arm massage) and at least 2 tanning booths. Overall, I was satisfied with the available equipment (albeit -minus the total enhancement salon.) Outside or rather, at the entrance it was very dirty, lots of cups, plates, whatnot all around the floor as you step up to enter the gym. That was terrible. Since I'm not from this area, it made me wonder if this was not the 'poor' side of town. Why not be materially poor yet CLEAN. The restroom for women was clean, only 2 sinks though. You have to wait in line to use/wash your hands. Alright, it's my first time at this gym. Better than nothing. I have to check out more planet fitness gyms in this area. Good workout...

If I could leave a ZERO review, I would. I was billed twice by the Planet fitness on 45th Street and Military. I was billed on the 17th and 18th of June for my monthly membership. I called for the past three weeks to get my account reimbursed for one of the payments. Spoke to Cameron and then Chris. I then went in person and spoke to the manager, Juan. Three weeks of trying to resolve this and Juan tell me that they can't reimburse the money they took out in error. There isn't a phone number for me to call to resolve this. Planet Fitness stole my money and I'm supposed to just deal with it.

I spoke to Cameron June 21 by phone. I spoke to Chris on July 4th by phone and came in person on July 15 to resolve this issue. I spoke Juan on July 15 in person. All of them saw on your computer billing system that I have been billed twice, once on July 17 and again on July 18. I showed Juan my bank statement the shows the two back to back payments that were taken out and still I'm being told that there's nothing that can be done to resolve the issue. I want to be reimbursed for the extra payment that was taken out in error. Planet Fitness made the error, you need to fix it.

I should not have to be battling this issue for over three weeks with no resolution...

My very favorite place to workout. I especially appreciate how clean the bathrooms are when I am in there. I go at night and honestly I’ve rarely seen a day when Jessica is not cleaning. It’s obvious she really cares about doing an honorable job even when noone is looking just because it’s the right thing to do and not bc anyone is seeing it. Honestly all the hard work I see she does along with also being super nice to every person I see comes in or goes out, honestly it just really stuns me sometimes because it just looks EXHAUSTING how much work she puts into her job between doing even…the windows?? And deep cleans the bathrooms?!? Who is this lady?!??? Maybe I need to hire her to clean my home!!!!!!! Both Greg and Jessica go the extra mile and it’s obvious to everyone how much they are there to make your day better. And it works. They always do! This is my happy place. And a lot of that is bc of how I am treated by the staff, especially those two. Over the past year and half I have lost 75 lbs! I KNOW that wouldn’t have happened if I didn’t love my experience in THAT particular gym...