Dining Alternatives — Local services in West Palm Beach

While I have no complaints about the kitchen table we bought, I am very unhappy with the service we received. We ordered a table and base on December 27, 2019 and were told by the owner, Linda, that it would take 4-6 weeks until it was ready. The fact that the table was finally delivered on March 9th, after 10&1/2 weeks, only partially explains why I am so dissatisfied with the service we received.

First, we later learned that the company that produces the table base closes for 2 weeks around the holidays/new year. Obviously, this is something that the owner should have known beforehand. We would not have ordered the table with that base if we had known this.

Second, on two separate occasions, Linda told us that she had checked with the company and was certain that our order was on the next weekly shipment. In both cases, it was not.

Next, during the many weeks that the order was overdue, I called the store to speak to Linda approximately 10 times. Linda, on the other hand, often failed to return my calls for days or until I had called several times. In addition, during the entire time that the order was overdue, Linda never initiated a call to keep me informed, or provide an update, or offer an apology or explanation for an unfulfilled promise.

And finally, my request for some compensation for the problems we encountered went...

Update: My order was delivered today! (see photos) I love everything about my set! A special thank you to Linda! Linda is not only the owner of Dining Alternatives, but a designer and a genuine wonderful lady. I loved working with Linda! She is professional, knowledgeable, patient and very helpful. She provides outstanding customer service and was always communicating with updates on our order. A special thank you to Marc and Anibal who delivered our order today. Both men are professional, hard working and take pride in offering outstanding customer service.

Dining Alternatives offers a tremendous selection of tables, chairs and stools. Whatever your style, you will find it here! The staff is friendly, courteous, and professional. I had the honor of working with the owner, Linda. Linda is a designer who is very gifted and talented. She helped me pick the perfect table and counter stools. Being attentive to "detail", Linda focused on size, finishes, and fabric; all while making sure I was happy and getting what I wanted. Once my furniture is delivered, I will post photos. I highly recommend Dining...

As the owner of Dinettes & more and I am dismayed at this review. Dinettes & more has been in business for over 25 years and specializes in made in America products. We do not sell low end product and unlike most furniture stores you can mix and match our products, buy anything separately and choose your shapes, sizes, colors and upholstery. Our display of dinettes begins around $999. but with a little mixing and matching we can put a dinette set together starting at about $599. I would like to invite whoever wrote this review back to the store so that I might personally help him/her view the entire showroom. I personally am in the store almost every Tuesday thru Friday...