Rooms To Go — Local services in West Palm Beach

Stacie and Luis are great sales people. However, the delivery people are not 5 stars.

On December 22, 2024, I purchased a mattress and adjustable base with Stacie (order # 31422425) in the amount of $2,360.40.

On March 29, 2025, I made another purchase for a bedroom furniture set (order # 31716282) with Luis in the amount of $2,562.09 and majority of it was delivered on April 19, 2025. The chest was out stock and is expected to be delivered on June 7, 2025.

I received text and e-mail notifications stating my delivery would be between 1 to 5 PM on April 19, 2025. I received my first notification on April 17, 2024 which was great. I called customer service at 12:29 PM on April 19, 2025 to ask if I could get a phone call or something prior to their arrival time. The reason for the request is because I was home, but I was outside at the pool with my mom and nephew. I wanted to be reassured I would not miss my delivery. They lady stated that she will personally call me 30 minutes prior to the delivery, which did not happen. She did tell me the designated arrival time was expected around 3:15 PM. She stated the drivers are only required to give me a 15 minute grace period after they arrive.

When the delivery arrived the guys were nice, friendly and polite. However, I was not pleased with how they left my bedroom. I have pictures of how they left my bedroom. My nightstands were NOT placed where they were supposed to be placed, next to each side of the bed and up against the wall. At the time of purchase, I was told that my purchase came with two different hardware accessories and that I would be asked which one I would prefer, that did NOT happen. I was not even informed as to where the additional hardware was located. I eventually I found them inside the bottom drawers long after the delivery men were gone. The most upsetting thing was that they put the new lamps on top of the nightstands but did NOT assemble them. They left with the crystals wrapped in tissue paper and NO INSTRUCTIONS on how to assemble them. Customer service shortly called after they left at 3:57 PM to ask me how things were and I was told I was on a recorded line. They lady asked if they placed everything where it was suppose to be placed and I stated no and that the lamps were not put together and left for me to figure out how to assemble. The lady had to e-mail me instructions on how to assemble the lamps. However, she NEVER sent me the instructions; all she sent me was the delivery receipt. She also apologized on their behalf. I also noticed I was short on the little tiny clips/clasps to hang the crystals. If there were extras included in the packaging, the delivery drivers must have disposed of them, as they took all the packaging with them. How can I obtain additional clips/clasps for these lamps?

The other issue I have is one of my nightstands is NOT level and is very wobbly. I did pay for the insurance coverage, but I do not believe this has anything to do with that. It was not initially made properly. What can we do to get this resolved? Am I able to exchange it for another brand new one?

THANK YOU for your help and assistance, as I greatly appreciate...

I wish I could rate -1… unfortunately there’s no option for that. I bought a couch that I was lied to from the first minute we walked in. From the material to the delivery was all wrong! For an “in stock” couch to take over a week was the first thing I should’ve realized was off. I had the couch finally arrive to my door and that’s as far as they go. When I told them where it was going they told me it was only a “door” delivery. I have MS and have had 6 back surgeries, but the adrenaline they gave me gave me the strength to move it into my living room myself. . First off I’ve never been charged a delivery fee for large purchases, but I DID in fact pay $69 to have them literally “drop” the couch in my front doorway. When I said something to them, they told me if I paid them extra cash they would set it up..smh Really?? Not too professional! Then I asked to have them wait until I took off the plastic wrap to look at the couch they told me they don’t wait and I could take it up with the store if anything was wrong. Well sure enough there is plenty wrong. The couch has a puncture in it. I called the store and spoke with the manager, David Garcia, and told about this situation and to let him know it is very uncomfortable he told me to come back to the store to re select a different couch. I went back 3 times and was told by the next manager that we had 10 minutes to pick something else out. Who says that to a customer?? I proceeded to pick a different one out and it was less money. Now they said I need to buy something else to make up the cost difference. To stop the madness I ordered 4 chairs I didn’t need. Thought the nightmare was over. When I got home I noticed they were charging me an additional $199.98 for delivery of the other couch. I refused to pay that and disputed the charge with my bank. Now I took off another day of work for their delivery and come to find out it’s not being delivered. I told them I will return the damaged couch and will shop elsewhere and they have the nerve to tell me I would need to bring it over 300 miles away to Tampa. What a ridiculous situation! STAY AWAY FROM THIS COMPANY! Terrible customer service and nothing but a headache. Now I have to dispute this purchase with their bank they use. Lesson learned to never go to this store again. ABSOLUTE WORST experience!!! Stay clear if you want what you pay for. There’s plenty more to this whole story, but I hope anyone else will read the reviews and realize to...

Walking into the store, we were only stared at by an associate who was standing directly in-front of the entrance, where you would expect a greeting, instead we had to be the ones to greet HER and her welcome HER. That’s when she only now got the idea to ask what we were looking for. (I don’t know if it was the effect of her tone or what, but it sounded like she begrudgingly only asked because she couldn’t act like she didn’t see us, even though she made direct eye contact with us and was standing at the entrance) We then told her we were looking for a twin or king bed, and that’s when she said “oh, we don’t have any twin beds here, those are only at the kids version and not here, you should go over there” which could have been said in a nice way or any other way. Then we told her we were fine looking for a king bed, when she finally said “oh okay go ahead and look”. Like what? Keep in mind, all while this is happening there’s not a single hint of a smile, she just looked really confused. It was like the experience in “pretty woman”, expect the rooms-to-go is in west gate and there’s absolutely no reason for such pretentiousness. After experiencing that, we were granted permission to walk around on our own. That’s when another associate with two customers, gently asked to move so that the couple could see the bed, which is fine, if it happened only once. But this happened 3 times in a row. We would be looking at a bed then moved to the side so this couple could view the bed and move around in it. Our experience in the store was different than everyones, because you’d see a lot of associates walking around, and other customers sitting down on the furniture having a nice time. If you’re going here, make sure you don’t meet the woman we talked to!! Other than that, very pretty store, it disappoints me that we were treated that way since I was the one who suggested...