Bolay — Restaurant in Florida

Walked in at 9PM 1/20/23

First step in, paint smell Someone was painting a wall directly next to the food line entrance during operation hours with 0 ventilation setup.

I was greeted by the wonderful Maia (sry if I mispell)

She was happy, professional, took my order, helped out, and even wrote a nice message on our boxes.

I ordered two bowls One of which had broccoli

The young lady called for broccoli as it was empty

The gentleman behind the counter responded

"Really! There really isnt anymore broccoli I just put it up!, Ughhhhhhhhh!"

Disgruntled, banging things, and speaking about the situation about having to make broccoli and etc to his teammates.

The teammate said " Man Chris really deserves a raise" now I feel even worse as the point across continued that it apparently was really this unfortunate and trying to make some broccoli.

At this point I jumped in, asked Maia to report the situation, giving some advice to if the employees are going to speak about customers to maybe do it more efficiently and quietly as so the guests could not hear. Boh 101

I asked Maia to gove my wife my broccoli and I got Brussels instead

Midway recap

So now the customer who left their house, a disabled veteran, is now not getting what they love to get because of harassment and fear of who my wofes food may be prepared.

Continuing.

Over hearing my complaint the young gentleman clearly thought it was funny by laughing.

The gentleman at the register was fantastic

And all else was fine

Today 1/21/23

Call the location and a Chris answers, it is made clear he is a manager, corrected my by statiing Managing partner when asking for the GM and then got my onformation to call JT as he just left.

Chris followed up and stated that JT was forwarded the information and will get back to me.

01/22/23

Chris called back and apologized for the experience and took accountability we had a good conversation.

JT the managing partner never called back like I was told, it is now Tuesday..

Ot does not seem this is too important

So with 3.8 million review likes

1.7 million photo views

I will leave this until maybe it...

Fresh food. Accommodating staff for newbie visits. Super attitudes. Clean - that was my original post one year ago and I stand behind it. But this week:

March 17th approximately 4pm at the Okeechobee location. I place my usual order, but this time I went with a large bowl instead of a regular bowl. Normally I get 3 sauces and this time, since it was a large I ask for 5. As luck would have it, they began to charge for extra sauces the day prior. NO problem, I get it. So my order gets rung up and I'm charged $1 for 4 extra sauce. What- the large should have 2 free sauce I ask the cashier - nope only one she replies. So I ask: how many free for regular bowl? One. How many for child bowl? One. And only one for large bowl with double everything? Yes she states.. Makes no sense and I ask for the manager.

Juliana comes up (think that was her name, she mumbled it when I asked for it), listens to my rationale, gives me what almost amounted to an eye roll and a dismissive shrug of her shoulders. MAJOR mistake for a manager to make - shaking off a customer. I wasn't angry with the cashier, nor was I angry until that point, but wow oh wow - serious lack of customer service. So I paid for my order trying to remain calm as my anger mounted. And I didn't leave what would have been a $3.50 tip for the team. As I walked out i yelled at her, and told her that her lack of judgment to comp 1 packet of sauce cost her team their tip. No bueno at all.

She deserved a 1, the team and food deserved a 5, so I rated this visit a 3.

What gives ownership? Do you tether your management team and put blinders on them and not allow them to make common sense judgment decisions independently? Was Juliana having a bad day? Have you really thought through the new charge policy cause something is missing with the current breakdown as presented to me on Thursday. Totally left a bad taste in my mouth and the food just wasn't as good as it could have been because of her rather...

I really wanted to like this location because it’s so convenient for me, but after tonight, I’ll never be back. When I arrived, there was already a long line, and the service was slow. By the time I finally got to the order station, I asked if there would be more sweet potatoes, only to find out they hadn’t even started making a new batch. Instead of being proactive, they waited until I asked, then put them in the oven—saying it would take five minutes.

Meanwhile, multiple other people behind me also wanted sweet potatoes, so instead of serving us efficiently, they stacked our food on a cold counter. One of the workers put protein in my bowl and then placed it on a hot surface, which caused my rice to turn into mush. It was clear there was tension among the staff, and they rushed the sweet potatoes out of the oven before they were fully cooked. So now, not only did I have mushy rice, but also undercooked sweet potatoes. To make things worse, the teriyaki chicken wasn’t fully cooked either, and a lot of the food on display looked old.

The staff here is young, immature, and clearly can’t handle basic cooking. I spent $20 on a meal that I didn’t even enjoy, and the entire experience—waiting over 10 minutes just to order, then waiting again for rushed, poorly cooked food—was beyond frustrating. The only locations I’ll ever return to are the ones in Wellington and Palm Beach Gardens. This one is a hard...