Sound America — Local services in West Palm Beach

I recently visited sound America audio to get my radio fixed. Unfortunately, my experience was far from satisfactory. I brought my own equipment, but the technician insisted that everything I had was not working properly. What bothered me the most was that none of the additional work or equipment was authorized by me, yet I was still charged for it.

I felt completely overcharged for the services rendered. The lack of transparency and communication regarding the additional work and charges was disappointing. As a customer, I believe it is crucial to have open and honest discussions about any extra costs involved.

I would have appreciated a more thorough explanation of the issues with my equipment and a breakdown of the costs associated with the repairs. Clear authorization should have been sought before proceeding with any additional work.

While I cannot speak to the quality of the repairs themselves, the lack of professionalism and the feeling of being taken advantage of overshadowed any potential positive aspects of my visit.

I hope this review serves as constructive feedback for [sound America]. I believe that by improving communication, transparency, and ensuring customers are fully informed about any additional charges, they can create a better experience for all customers.

Remember, it's important to provide an honest account of your experience while maintaining a...

The quality of their items are junk you can get the same items these so calles proffessionals hav at 85% of what they charge. The store appeal was horrible they dont know about anything thats in their. Worst customer service I have ever had by far. The "owner" as he claimed to be got mad becausehe was overcharging me for a product when it was said that i could get it alot cheaper and to lower the price since i was spending about 600 overall. The owner got so mad he told me he wasn't going to sell me SH** and go somewhere else, I would have but they where the only people who had it in stock available so i had to get it from them. This guy was so unprofessional and rude, I WOULD NOT RECCOMEND ANYONE TO GO HERE. They are way overpriced, They are rude and unprofessional, and thehy carry cheap brand low end items and mark them up 85%.If anyone has doubts email me and ill give you the whole scoop on this place . Oh and before I forget before I left the guy said sorry it's just the end of the day. Well he deff lost my money cause I would prefer 3 weeks of waiting before going there again. It was the heave set guy in the front...

Do not have these guys install any autopage alarm systems. Autopage is a new line for them and they know nothing about them. After asking them 2 guys (including the manager) they told me that annual cost for gps tracking on this alarm was 75 dollars for unlimited tracking it's actually 250 dollars I found this out after I put a deposit down on the alarm system. They told me it would take 3 hours to install this alarm system so I decided to wait for my car. After a 7 hour wait they did not have their dealer login information to activate my gps tracking. I returned on monday and waited 2 hours to activate the tracking. They ask me to return on tuesday so that they could look up why is the a/c would not come on with remote start. I return on tuesday but they forgot to look up information so they ask me to come back on thursday. They over drilled the hole for the indicator light now it just falls back into the dash. They gave no assistance with the web or android application for the remote start and gps. These guys might bee alright for other services but I was very disappointed in the lack of...