Woo Ri Mart — Local services in West Windsor

My family have been regular customers to WooRi Mart in Princeton Junction since its opening, often shopped there 1-2 times a week and generally liked it.

However, a terrible experience in store today (April 22nd) with a young guy in his 20s, claiming being a manager of the store, has changed my impression to the opposite direction. To be clear, this is the first time I met him over years of shopping in this store; all the other people have been generally courteous.

What happened was that my kid bought a box of cream puffs at 8:44pm the night before yesterday. But yesterday my kid found it had molds but forgot to let me know (I had a busy online conference entire day yesterday anyway). I actually took 2 yesterday and was having diarrhea today and was wondering why. This evening when I had to go out, my wife told me about it and asked me to return it by the way to the store.

When I entered the store, I asked for the manager to explain. A young guy in his 20s came to me, saying in authentic English that he is the manager. I told him I need to return the item because it had molds. Without even checking it and any hesitation he denied right away saying it cannot be true! He said they checked the foods every day. I was upset saying you are accusing me of lying? There is no reason for me to lie for it! Over the years of shopping in this store, even though we occasionally had issues with fruits and foods, we never made them an issue and returned them.

He threatened me to leave the store. Actually he did go outside the store and waited for me to talk outside. I know why he did that because he didn’t want the other customers to hear it! By then I was actually less upset about the food than being accused of lying!

He bluntly told me he is not obligated to accept the return and refund me because it was after 24 hours for the perishable food. By the receipt it is true; however I thought he could do better than that. Can you imagine cream puffs were in good conditions within 24 hours but suddenly grown out a few molds in several in 48 hours?

In the end he did agree to refund me. However, listen to what he said when he was giving me the $7 cash refund: he said, repeatedly, which I had the recording, “now you’re rich!”. I’m near my 60s, having worked professionally for 25 years. For a young man in his 20s to say like that to an elderly Asian (or anyone else), it was very insulting! It is so shameful a young man educated in America has such terrible attitude (and mind)!!! ...

This Asian supermarket, specializing in Korean cuisine, is truly a wonder! I went here today, February 7, 2024, for the first time with my mom. The staff is super friendly and helpful. Also, watching the sushi chef create the delicious rolls and more is such a delightful show. It is absolute artistry! The produce and fish departments have the freshest products available and pricing is fantastic. There are so many great sales weekly and we signed up for the loyalty program, which was super simple by filling out a form that asks for your name, address, email address and phone number. We were then given a card with a barcode on it and were told we could also just tell our future cashiers the phone number we wrote on the form so we will accumulate points. This store is so worth visiting, but make sure you have ample time so you can browse. Also, the cleanliness level is outstanding! I have shopped in other Asian supermarkets and the overbearing fishy smell was horrid. This store does not have that. This store is absolutely immaculate! Every aisle is clearly labeled and all the shelves and displays are so organized. The entire staff really does an incredible job of making the shopping experience for...

Extremely disappointed with the customer service I received from the store manager/owner. On Monday, I purchased a box of strawberries (8pm) and discovered mold on them later that day. When I returned the next day (7pm), a sign on the door explained the store was closed due to temporary electrical issues and would reopen in a day. I came back on the third day, but the manager refused my request for a refund, insisting that returning within 24 hrs was my responsibility. I explained that I came but saw that they were closed, and the manager said he actually had someone in the store and I should have walked in to check. Fine, I take the blame of not going in to check, but I fail to see how it is fair to expect this much from the customer while simply not acknowledging selling spoiled food and take responsibility.

I give a rating of 2 stars. 1 for the staff at checkout who were kind, helpful and sympathetic, which I really appreciate. 1 for the fact that the manager eventually refunded me, by slamming on his keyboard at the cashier and then walked back to his room before I can tap my card.

The manager/owner is a middle aged asian male with Korean accent, in case there are more than one...