Mango Mango Dessert - West Windsor — Restaurant in West Windsor

It was our family and friends 1st visit in this location, we came in a large group including kids and baby thought we could have a good desserts time after dinner.

It was pass 9pm on Friday, this place was packed. At 1st, no one greeted us, then we went to the cashier counter and wait for the cashier. The cashier was ok, I was the last one in my group to order, she asked if I wanted to take out or dine in. I said I will dine in, same as my group.

Finally there was empty tables, all of us sat down and wait for the desserts. When I came back from the restroom, suddenly there was a lady server yelling at our group“ Which one is your order? Where is your seats!!! Why you don’t tell us you are dine in or take out?!”

My family and friends were shocked! Everyone was sat down except me just came back from the bathroom. I asked her why she complained about? There was no available seats for us earlier. Honestly, all of us were so confused.

Obviously the order came in as dine in, not a take out containers. The way she acted, was so bossy, unprofessional and rude! She should check with her co-worker 1st instead of yelling at the customer. I understand that it was a busy day, she might not in the good mood, but sorry to say that her customer was super poor.

All though the our orders came quickly, the menu has many selection. Unfortunately the taste of the desserts was so bland and the portions were smaller than we expected.

Overall, we were very disappointed with our experience in this location. If I can give 0 stars , I will! We won’t return any way.

Hope the management team is looking into the customer service issues, not only my feedback...

*UPDATE! I went back again a different day and realized that they added in their own tip!!!!!! That's illegal. I saw my original charge and then I saw a smaller charge that I never made to the card as a tip. I have worked in the restaurant industry and this is not hard to do, but it's very wrong. That location is such a disappointment.

-original review- Very disappointed! The mango that is used here is not an Asian mango. (Which is the trademark and what makes this place delicious) I felt so cheated. I've been to mango mango locations all over the place including chinatown, philly, and even right here in Edison and they all use Asian mango, but this was a regular one for sure. You can even see the boxes on display are different. That aside the portions of fruit were very skimpy compared to other locations. The strawberries and mango were very underripe and sour. It was so disappointing. The rest of the fruit dish was good, but I can't get past the mango and underripe fruit because I go there for fresh sweet fruit and mango.

Another thing is that I asked for a refreshing iced unsweetened fruit tea. The woman who I assume was some sort of management kept recccomeding all different types of rich bubble teas... I didn't want a bubble tea or anything rich or chocolatey, but she was clearly not listening or able to give good recommendations or problem solve. She was definitely knowledgeable about what went into to the products which I can appreciate, but it was so frustrating that she wasn't listening that I...

I recently had the unfortunate experience of dining at Mango Mango, and let me tell you, it was a disaster from start to finish. While the food might be good, it’s hardly worth the nightmare of dealing with their atrocious customer service.

First off, the wait time was ridiculously long. I understand that weekends can be busy, but this was beyond reasonable. We waited over an hour for a table, and when we finally got seated, the ordeal was far from over. Our server took forever to take our order, and then we had to wait even longer for the food to arrive. It seemed like they forgot about us entirely.

As if the wait wasn’t bad enough, the manager, Yozed, was an absolute nightmare. Not only did she give me attitude when I politely inquired about our order, but she was also incredibly rude to other customers. I overheard several complaints from people around us, all met with the same dismissive and unprofessional response. It’s clear that Yozed has no idea how to handle customer service and is more interested in arguing than resolving issues.

It’s a shame because the food at Mango Mango is actually decent. However, no meal is worth enduring such horrendous treatment. If you’re thinking about dining here, save yourself the frustration and go somewhere else where customers are actually valued. Mango Mango seriously needs to re-evaluate their staff and management if they want to stay...