CVS — Local services in Westerly

Could this place be more disorganized?? I have COVID-19. I took an at home test yesterday, but TDI does not accept at home test results, so I need another one. It used to be that you had to stay in your vehicle and an employee would bring you in the back area, but APPARENTLY you just go through the main store to the minute clinic area now to get a COVID test. Why were the confirmation texts/emails not more clear? It just said to go to the kiosk. What kiosk?! By the time I found it and went through all the prompts I was "late" and the kiosk told me to reschedule. Are you serious?? I 100% have COVID, I'm in this store, and you can't take 10 seconds to collect a swab? It literally takes 10 seconds! Not that I can actually ask an employee. Because there are none! The whole area was totally empty. What a joke. I had some other things I needed to pick up, but I'm not spending my money here. You would think a pharmacy of all places would take...

May 2024 I went in recently for a scheduled pneumonia shot. It was not very busy my wait was not long. When I was called upon entering the person administering the shot said “Birth date” and then said get your arm ready.” I was shocked as I have been here before and have never been treated like this, not a hello or my name is Jenny. I mentioned maybe it was not a good time for her. She then changed her tune a bit, a very uncomfortable visit to say the least. I want to be clear I have had other visits here in the past here...

Waited 30 minutes for a scheduled appointment. Checked in early. All to find out that the person called out so it was in fact closed. In which case, why accept appointments and waste peoples time and gas? On top of that, I was told to go to another minute clinic even though I had already wasted all that time. No apologies. No someone to let us know it has been closed. I had to find that out myself and then get told reschedule or go somewhere else. That...