OceanFirst Bank — Local services in Westfield

I had gone there the other day to switch over from a bank i’ve been using for 5-7 years to this one. i’ve heard great reviews about oceanfirst. i called and one of the tellers was able to assist me in just the general basics of what i needed to do/what to bring to make this a smooth transition. quick conversation but still very kind and professional. i got there later on in the day & everyone was super friendly. the teller i worked with for the hour was Joseph and he was great. he answered all my questions and was extremely patient. i felt that i was bothering him with all my questions but he was able to help me clearly understand that transitioning process from moving accounts to even different features the bank had to offer. he listened to my concerns and what i wanted from this bank & how i wanted to proceed. i genuinely had a great experience and everyone was personable. i appreciate the great customer service from this bank in addition to the fact that i was able to confidently walk out of that bank knowing that everything was in good hands. hands down, i would recommend anyone going...

I brought coins in to the change machine and purposely had two pennies include as I wanted the total added to a check I was cashing so the total amount would be rounded to five cents. The printout indicated only one penny. It's not the question of being short one penny; however, the count indicates other coins might not have been counted and the printout is in error. What does the coin machine company intend to do to correct this situation? This complaint is with the coin machine and I have not had a response from the coin machine company to adjust any loss. The staff was very understanding about the situation and I understand the coin machine is not under the...

I cannot say enough wonderful things about Lil Marna. Our local branch closed several months back, and I had to drive to Hamilton to get some things sorted out. That is where I first met Lil. She worked with me to get everything I needed done, with the utmost patience and professionalism, and made sure everything I requested was taken care of promptly. She has since transferred to the Westfield office, and while it is about 25 minutes further of a drive, that is where I will drive, every time I need to handle something in branch, just to make sure I will be dealing with her. ...