Bergen Furniture & Design — Local services in Westwood

I could not be more disappointed in the lack of respect I received from this company. I usually let things slide, but I had to come on here to write a review for what I had experienced. Please, if you can find somewhere else to shop save yourself the time and frustration. I ordered a couch back in November knowing at that time there were Covid delays and I would not receive it until February. I agreed to that. Come February I (yes I) reached out to the company wondering where my couch was, and they told me that there were unexpected delays and it would therefore come in March. Okay, I said, that's fine. March rolls around and I reach back out (yes I), and again another delay, it's coming in May. May comes, and I reach back out (yes I)...you get the point. They never once reached out to me unless I took the initiative to contact them. If I did not, would I have ever known where my couch was? Probably not. Finally come July, 5 months after the agreed upon delivery date which was already discussed as a big stretch as it was, I got my couch. Now, I know I paid for 4 pillows. As the men were getting ready to leave I asked where the other 2 pillows were and the man said that the owner would be reaching out regarding them because they didn't make it on this delivery round. Okay, I said to myself, at least you got the couch. So I waited and waited and once again I reached back out to the owner about these pillows and it has now been almost 2 extra months of me waiting again for product I purchased. I also emailed him to follow up about the pillows over a month ago and no response. Once I told him today that I would be leaving a review, boom, I got an email back. I cannot express enough how appalled I am as a customer to receive this type of disrespect from a company. Hopefully, these pillows one day show up at my house and I can move on from dealing with them ever again.

Save yourself a headache and search for your furniture...

We searched for a considerable amount of time before finding Bergen County Furniture and Design. We needed a new living room couch that fit our living room's unique configuration as well as furniture that would withstand the punishment of two 70lb+ dogs that tend to treat it like their personal playground and beds, as well as something that would show well when guests came over.

We found all of that with Vik @ Bergen Furniture & Design. What stood out about Vik was his knowledge of the business and his strong ability to understand not only what we wanted and needed, but alternatively present options that were also considerations we hadn't already contemplated.

What I liked most about Vik was several things. First, he was very patient as we were co-developing a solution that met our families needs. Second, he seemingly had a solution for every obstacle we threw his way, whether it was durability, customization, or even financial constraints. And third, and most importantly Vik delivered on everything he said that he would at the times he said that he would, and he made the entire customer experience feel like a VIP experience.

Finally, I can't complete this review without stating how professional and fantastic the delivery team was that delivered our new furniture and removed our old furniture. The delivery crew was thoughtful and extremely careful in removing our old furniture as well as delivering our new furniture. They assembled the furniture quickly and flawlessly, and were very respectful and considerate of our home and us.

I would recommend Vik @ Bergen Furniture & Design to anyone looking for quality furniture at a great price and we will be making all of our future purchases with...

We had a great experience working with Vik at The Furniture Bank. The prices, quality, and service at the Furniture Bank are better than anything online. The furniture is delivered by friendly employees (free even to NYC), and you are not left sitting for hours on the floor assembling cheaply made merchandise. The staff is honest and gracious and aims to please their customers. There is no hard sell, and they show you good furniture options in your delineated price range. The furniture is also warrantied, and there is an actual person to speak to with regard to any issues. I would highly recommend purchasing your furniture at the Furniture Bank, as you will likely get better quality furniture for less money and with no...