Crescendo Fine Audio — Local services in Wheat Ridge

I’m updating this review because after two years my attempts at ordering a $8K worth of gear, that I could simply get online, have failed. They take my information and never get back to me and were overly condescending last time I asked them a few simple questions. The homeless drunks and paint huffers on Broadway are more polite than these entitled wannabe tastemakers. Avoid at all costs if you actually want to buy anything or be treated like a human being.

I’m updating this review again because they chose to reply and be dishonest. I was there, it’s two guys-always the same two guys. They lost out big time on sales and it’s 100% absolutely true that I gave them my info twice and they never got back to me. They took it on a post it note both times, my guess is they trashed it. Maybe they’re racist, maybe they’re on drugs, maybe they’re just not good dudes. None of that matters, because the bottom line is they’re lying in their response and I know it. Maybe they’re too intoxicated by the smell of their own farts to realize it, however I do not lie. They do. End of story.

Hey Crescendo guys, stop slandering me and own up to your sub par treatment. I actually recommended your store to an attorney who I work with when I first visited because I thought it was pretty cool, then I pedaled back after not ever being responded to after my info was given twice. If you’d like to hash this out face to face let me know, otherwise owning up to your error and apologizing on this platform...

If I'm looking for new hi-fi, this is my place of preference. I've been in a few times and they are always willing to discuss things without me ever feeling pressured to immediately purchase or purchase without me having time to appropriate plan/scheme. The staff has never made me feel uncomfortable or as though I were misusing their time. When I was searching for new speakers I didn't hear a single sigh or see a single eye roll when I had them switching out speakers over and over and over so I could decide which I preferred.

Once I even decided to stop by with my daughter (I was a little nervous stopping by a hi-fi shop with a toddler) and they were kind enough to give her a few things to keep her occupied while I spoke with them and looked through their records. Talk about just being kind people! They don't HAVE to do these things, but they have done them for me and that's why I'll always recommend them as my favorite hi-fi shop.

Additionally their record collection might be small, but it packs a punch and it curated to the point that after 15 minutes digging here I've walked out with more records than spending 2 hours at record stores with 50x their...

I buy everything online… I prefer not to deal with people, I’d rather not put clothes on and drive to a store, etc, etc…

Obviously buying high-end speakers is a little more complicated to do online. I did my research and ended up driving an hour and a half one-way to visit Crescendo. The staff was amazing. Super friendly, way better than dealing with a big box store. I ended up doing multiple drives up there before making my purchase. The staff helped me consider multiple things for my rather unique project that I hadn’t considered. I know if I would have made my purchases online or at a “big box” store that didn’t have this small business personal touch, I would have ended up with an inferior system for my project. And the worst thing is, I probably wouldn’t have realized it.

I ended up with multiple Dynaudio speakers, multiple subwoofers as well as amps… every day I listen to them I’m grateful I found Crescendo. Price was great, service was great… if I ever need hi-fi gear again, I’m going back...