Went here today to get a charging port replacement. They gave me an estimate of $120. The part costs $10 to $15. $100 to open up the phone is ridiculous. All they needed to do was open up the back and remove the battery and a few screws. DO NOT GO HERE, THEY ARE EXPENSIVE. I asked around and CPR cell phone repair (about 10 mins away from this shop) gave me an estimate of $70 for the exact same job. It is worth the drive to go to this other shop. If you do not believe me, please give the other shop a call. It will save you money!
Reply to your response: The issue I have is with your labor charges not with the part. Your associate told me the $100 was for opening the phone. That is a ridiculous charge, and it has nothing to do with my finances. I have enough money to spend, but I also know enough to not get ripped off. The other shop also gave me an estimate with original part and a 1 year warranty.
Reply: Again you have yet to justify the labor charge. You like to blame it on people's financial situation, but in reality it has nothing to do with that. YOUR LABOR CHARGES ARE TOO HIGH. Your associate was justified when they said the part cost was $20. I have no issues with you charge...
Read moreI took my HTC MyTouch 4G Slide in after dropping it in the snow and it would no longer work. They cleaned it up, but it started having battery charging problems. They tested the phone with a new battery and it became apparent the problem was the phone. They tried cleaning the phone again, but the problem persisted. In a last ditch effort they performed a software update, which didn't fix the problem. End result, they had the phone insurance I signed up for when I bought my phone replace it with a new one. They called me every time to let me know the status of how things were going and what the next step was. I never had to call them. The only money I paid was for the first clean up. That's service! They even offered a free loaner phone while mine was being worked on. I declined it because I already had a backup phone. Because of the excellent service I received I didn't think twice about where to take my wife's phone when she dropped it and the screen cracked. The service was just as good the...
Read moreI went to fix my phone the other day and because they didn't have the part for my phone they requested that I pay upfront which I had no problem with. But my problem I had was that I had to call them after 5 days to ask if my parts came since they never let me know and the guy said yes you can bring the phone it's here and when I asked why they never called he didn't say anything all he said was we are here you can bring it. So I dropped it off and when I went back he told me I needed a mask to come in so I had to go outside take a mask just so I could take my phone. But when I dropped it off it was no problem. Mask mandates has already been lifted so I don't know why he had a problem. Will never go there again cause if I didn't pay upfront they would have called immediately to let me know it's there. I will just go to a different repair...
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