Target — Local services in Wheeling Township

I am pleased to see the expansion of products in all categories at Target. Since the changes in the store have been rolling out, I am happy to see the addition of brands and item types to the Target lineup that I am interested in trying or already purchasing elsewhere. The addition of Starbucks is a big plus for me! The revamp of the store aesthetic and layout, a large amount of checkout lanes, self-checkout lanes, and the more upscale feel of the store are all positive improvements. One area that underwent tremendous change is the cosmetics and personal care sections. The layout is inviting, easy to navigate, and the addition of some high-quality brands is welcome, and guys they did not forget you either (there is a section with a similar inviting layout and fitting selection of products for men). Relative to the cosmetics area, I would encourage the addition of cosmetic testers for some of your product offerings since this area is one of major frustration when one cannot be sure of color match or formula feel and performance until after the purchase is complete. When it comes to this type of purchase, personally, one of the more frustrating things is getting something home and finding out the product does not meet expectations and having to go back to the store and return it. Target's generous return policy on cosmetics is appreciated, but if testers were available in store it could cut down on unnecessary returns because of product dissatisfaction with formula or color match. The other thing I did notice is the pricing on clothing, home goods, and other categories is not in alignment with other competitors in the area. Overall, the changes are positive, product selection is going in the right direction, and service is on point. Keep up the great work. I would like to completely move away from Walmart to Target but, the pricing at Target overall is still too high. Across all categories at Target I can find better pricing in the area for most items Target sells and until there are price reductions, I cannot justify a move from Walmart to Target for day to day needs. I am looking to make a switch from Walmart immediately and my hope was to have Target be my new go to, but the pricing is not justifiable. In speaking with friends about overall value, the consensus in my peer group is the same as mine. Love the product selection but there are too many alternatives with like or higher quality products (particularly clothing and household items) to consider Target as a viable option as the everyday one stop shop right now. Overall excellent job, clean, neat, broad selection, great layout and aesthetic, fantastic...

Communication at this location ( Arlington Heights) is horrible and the staff at the online order department are rude and condescending. Recently went in to pick up a Xbox series s console and was told the only way to get one is to order it online even though they had it in stock in the back and I was already in the store ready to buy it. The electronics department employee went into the back to check and make sure they had some in the back and he confirmed they did. After placing the order on line from the store, I proceed to the online pickup cash register to ask if I was able to get my order filled since I was already in the store ready to pickup and it was already paid for. They started telling me that it is a 2 hour wait while they prepare and fill the order and that there are people ahead of me that ordered items online. There was no indication on the app that this was an online order only and I tried to explain that to the manager but they were not interested at all. The first manager told me that there were 45 orders ahead of me. I waited 30 minutes and came back to check on the status and the next shifts manager told me that there is no way they can tell how many people are in front of me ( either the first manager lied to me or this manager was lying to me) I was told in a rude and disrespectful way to either wait 2 hours or come back. I asked if they could at least tell me if I am guaranteed to receive the Xbox series s and was told condescendingly yes. I left to go home and wait for the email, within 15 minutes I received an email that my order was cancelled. I found another location in Palatine that filled my order within 1 hour and I had the console in hand. Very disappointing customer service and I do not recommend the Arlington...

Guest Services FAIL!

It seems like every time I stop at this target, there is something that makes me regret stopping here. I'm fed up with this location and can't begin to understand how something happens every time without fail.

Tonight I was checking out and requested $20.00 cash back. I wanted small bills but the cashier did not have enough in her drawer to accommodate my request. The cashier even mentioned that they had already called for more change to their drawer, but had not received it yet. I didn't want to hold the line, so I took the $20.00 bill I was offered and headed towards guilt...I mean guest services.

After waiting a couple of minutes for the person to acknowledge my presence, I explained what just happened and very politely asked if they could change my $20.00 bill. My request was met with a disdainful look and I was told "We should not do this." I expressed my need for the smaller bills again and asked why I couldn't get my change. The clerk said "wait." very impatiently and called over their radio to confirm if they could in fact change my $20.00 bill. The clerk was given the green light without hesitation by the person on the other end of the radio to make change. I was then asked quite rudely how I wanted my change. I received my smaller bills and thanked the clerk who again made no effort to show me any courtesy. I was made to feel like I had inconvenienced someone for asking them to do something that is a part of their job. I was met with hostility form the start of this customer service interaction and it was the last straw. If I could rate this location no stars, I would do so without hesitation. I will re post this to Yelp and Yahoo reviews in hopes to keep anyone else from having a...