Custom Engraving & Embroidery LLC — Local services in Whidbey Island

This is hands-down the most unprofessional group I’ve ever dealt with. I’ve been waiting over 60 days for an order that should have been simple, and despite multiple reminders, I keep getting empty promises. I was told it would finally be finished last week — yet here I am, still waiting.

This isn’t an isolated incident either. In the past, they’ve botched a design and flat-out refused to make it right. That kind of attitude speaks volumes. We went from giving them multiple recurring jobs to just one, and now I’m determined to find someone else for that too.

If you value professionalism, accountability, or even just basic follow-through, look elsewhere. Businesses like this don’t deserve loyal customers until they take a hard look in the mirror and fix the way...

Had a piece of wood that needed engraving, two weeks after dropping it off nothing. Stopped by to ask and they said they emailed me but i did not receive an email (checked spam, trash and inbox), two weeks later same thing, a week later same so 5 weeks passed and once again they wanted me to write down my email. I took back my piece and by that time it had already warped and now i need to remake the piece. Ohh and the day that i picked it up i contacted another local engraver thay had it done in...

I brought in my own design to have it be made on wood. One: I didn't get it how I explained I wanted it. Two: the name on the plaque was miss spelled ( even though I wrote what I wanted twice on two separate pieces of paper). Three: I was told to return on the following day to pick it back up (fixed) and so I did but the person who handled the engraving machine didn't show till an hour after the store opened. overall it was a fast service (7 days) , maybe they were...