Xfinity Store by Comcast Branded Partner — Local services in White Township

This is my very first review. I typically don't do these type of things. But reading the other negative reviews makes you want to speak out as well. I have a similar story that I read on here. My father is 80 and a decorated veteran living check to check as well. Never was a big tv guy until about a year ago we lost are mother. Now as a distraction he's a big tv guy. His bill runs like $280. and that's with nothing extra at all. I wanted him to drop Xfinity and go with anyone else. He decides to go into this Xfinity store in Indiana PA to attempt to lower his bill. But the bill does not get lowered at all. Instead it gets higher! Because now he walks out of there with a darn cell phone and ect. My father is 80 and never had a cell phone in his entire life until now. The Xfinity Associate told him the phone is FREE for 2 years. FIRST LIE! Then as to lowering his bill? They told him that while he has the phone they will knock $60. off of his cable bill a month! That would be the SECOND LIE! He gets his first cable bill after this STUNT! Guess what? THERE IS ZERO CHANGE IN HIS CABLE BILL! Now I go into the store with him this time. Now I witness this stunt first hand! An Xfinity Associate from this store in Indiana PA tells us ^BOTH^ this... IT MAY TAKE UP TO 3 BILLING CYCLES TO SEE THIS $60 COME OFF THE BILL!!! That would be the THIRD LIEI don't need to be a rocket scientist to see why this smells like YOU KNOW WHAT!!! But for starters with todays technology why would it take 3 MONTHS / 90 DAYS to show a discount on a bill? This is 2025. I mean I deal with TINY little mom and pop businesses that can discount any type of bill INSTANTLY!!! But this STUNT obviously takes my 80 year old dad past the EXTREAMLY TINY WINDOW of only 14 days to back out of this phone deal and contract STUNT! I believe they target the elderly people that walk in the store all a loan. Just so they can use the excuse... That's not what we said! And believe its a safe STUNT to pull off! If your elderly members go into that store PLEASE go with them! It makes you truly wonder about the owner of this store is all about? Some one had to teach these Xfinity Associates how to hustle the elderly like this? Not to be captain obvious but its obviously the OWNER who makes the most money off of these STUNTS! To the owner PLEASE don't give me your AUTOMATED response to this like you did the other lady! To give the people the ILLUSION your going to fix these STUNTS being pulled on the ELDERLY! Instead if you care? Give me your phone number or set up a meeting with me or something that shows you give to cents about ripping off the ELDERLY! One last thing. Again my Father is 80yrs old! Never had a cell phone in his life untill he went to this Xfinity store in Indiana PA! We try to work with him on how to use it and ect! But we tell him to go to the store and have them show you. I mean it was them who suckered you into it! He goes into the store and they threaten to kick him out of the store! I guess they SUCKERED him into it. Making there money off of an 80yrs old guy living check to check and now they don't want to even help him! In closing Ill say this. Indiana County is full of good people! With more and more people coming out with stories of this particular store taking advantage of the elderly its only a matter of time before some one of some sort authority in this county to do something about this! Back to the owner of this particular store. Why don't I see NEGATIVE reviews about taking advantage of the elderly on other stores? Why is this particular store so BAD? It would obviously be management related! Again PLEASE don't respond to this with an AUTOMATED response! If you care then lets meet up and talk! I have also contacted corporate and any other authority that would...

We went in to buy new phones because my husbands screen went completely black out of no where and won't work. So we drove the 45 minutes to the nearest store to get new devices. When we went in everyone was busy with other people but we were never even acknowledged like "hello someone will be right with you" Finally a sales rep comes over to us and we told him we wanted to buy two new phones because my husbands phone is not working and figured it was time to upgrade both. He told us the promotional deal about the trade in offer if you upgrade to the premium line. We asked him to explain the difference and then we told him that's not something we're interested in because it wouldn't benefit us. He told us it would only be $10 more a line for the upgraded account but I told my husband no it would actually be $20 more a line since our current plan we are locked into is only $30 a line and the premium is $50 a line. The guy proceeds to work on the tablet avoiding all eye contact or any customer engagement whatsoever and then I got an email thanking me for signing up for the premium line. I showed my husband the email that came through and then he told him we were not interested in upgrading our lines because it wouldn't benefit us. We are usually in a place with wifi 90% of our day and didn't need the upgraded 5G or Hotspot usage. The sales rep then huffed and puffed and got beet red because we told him we just wanted to buy the phones outright we weren't interested in putting them on the device plans. Then he completely shut down and didn't even engage with us about other questions we had. I got my emails that said we were back on our regular service plan and then we got the text to confirm our purchase for the phones and we told him no we wanted to pay cash for our phones - they don't take cash. So we told the guy thanks for his time and he walked away without a word.

I understand he gets kick backs and bonuses for certain upgrades and purchases etc but his demeanor and customer service was totally uncalled for.

We went to best buy for unlocked phones and they ended up being $300 cheaper per phone than the actual xfinity ones.

Very disappointed with a company we've been with for both phone and internet for over 10 years.

The other workers in this store all seemed to have the same "customer service" I think they all need better training on helping customers what...

One star isn’t good enough for this “place of business” Being a Diamond Xfinity customer for the past 19 years, I can definitively say I have never had such a horrible “customer service” experience as I had today at the Indiana PA Xfinity location on Oakland Avenue. After reading some of the other reviews and looking at the poor ratings, I would think Corporate should make some changes. I had been trying for 2 weeks to get someone on the phone from Xfinity, but being unable to get through or have someone return a scheduled call time, I decided to drive the 1.5 hours to talk to someone face to face. That was a mistake. Not being the primary on the account, they refused to show me phones or share features, nor would they offer what internet plans were available. They didn’t ask whether I was opening a new account or if they could help with something else. When I said I was not the primary, there was no further conversation. The most they had to offer was “bye” and I could go to another store because they deal with this all the time, when people come in and are not the primary. Ironically, Leon, by phone, was able to add me as primary, explained variety of plans and updated current plan. All following Xfinity guidelines. I was told “these four walls” prevented in-store from doing anything. Ignorant, rude, condescending and arrogant, along with loud, obnoxious and literally having one “employee” tell the other to walk away from me as he continued to harass me when I asked to speak to someone else, pretty much sums up the visit. Unfortunately, there were other customers in the store which caused an embarrassing situation to the point where I questioned the fact that this was possibly happening. I did finally speak to someone in the United States that exemplified Customer Service. If not for Leon’s assistance, our 19 years with Xfinity was close to termination. I purchased a new phone and changed our plan; Leon exemplified the meaning of customer service which 2 of the 3 employees working today didn’t know the definition...