Blue Compass RV Las Vegas — Local services in Whitney

My wife and I had been looking for months for an RV. On 4/26/2018 we walked into Blue Dog RV in Las Vegas, NV and met CJ. We looked at several that didn’t quite fit and then CJ said “let’s see what we have in the back” he drove us back to a 2016 Jayco X213 and after going through it we were hooked. We looked at several more over the next 2 weeks and decided this was the right one for us. We made an offer and CJ countered the next morning on the telephone. We came back with another offer the next day and CJ told us, “Sorry, that coach was sold, last night.” Back to looking. The next day CJ called and said he had great news, the financing from the other buyers had fallen through and he would sell it to us for the price they were asking. I drove to the dealership and put money down and signed all of the paperwork on 5/4/2018.

I was contacted by Blue Dog RV on 5/7/2018 to schedule my walkthrough/purchase. We scheduled for 5/16/2018 at 9:00AM. I checked in with CJ via Text MSG on May 11th, 2018 and asked for the status. I was told everything was good with the coach and he would talk to Service the next day. On Monday 5/14/2018 I stopped to take a measurement and show a friend the trailer, it was in service and we had to get escorted to see it.

On 5/16/2018 I walked into Blue Dog RV at 9:10AM . It was not in the showroom and we were 10 minutes late, so I knew something was wrong. CJ was there chatting with his manager, so I asked him where my trailer is? He explained that due to some military paperwork being dated incorrectly they had not yet received the title and that we would not be taking the trailer home today. I asked when, and they could not answer.

So here is my problem. -Blue Dog RV had nearly two full weeks to fix this problem. They did nothing. -they had nearly two full weeks to let me know there was a problem, and not ONE employee reached out to me to tell me there was a problem. -I inquired multiple times about the status and I was told everything was fine. -they sold me a trailer that they obviously could not legally sell AND told me they sold it to someone else only to later say the financing fell through. -I inquired multiple times and no one at Blue Dog RV stated there was any issue. -I did everything I was asked, and took time off work to pick up my trailer. I made plans for the weekend with the expectation that I had nothing to worry about.

After several days I contacted the corporate office and then got a call to schedule our walkthrough. First contact I had had with them since the missed delivery date.

We start to do our walkthrough and we notice that our LED lights are hanging off the side of the coach. They assure us that it will be taken care of before we leave. As we start the walkthrough we notice a foul smell coming from the coach? They check and realize that the black and grey tanks are both 1/3 full they turn on the vent in the bathroom and shuts the door. We continue the walkthrough. There is water coming out of the outside shower someone left it turned on this makes me think that the freshwater tank perhaps has not been emptied or sanitized? This coach is being purchased and no one emptied the tanks???

We run into CJ (the first time we have seen him today) he seems to ignore the fact that they missed our delivery date. No apologies, and no mention of the promise to “compensate” us for the mistake of the missing title problem and never telling us and causing this delay. (Something they had previously offered) We didn’t ask, they offered. They tow the coach to the parking lot to be “dumped” they dump the black and grey tanks as I watch the brown fluid pour from my new investment I feel ill wondering how long that had sat in that tank.

My advice, never ever buy anything from Blue Dog RV it was the most miserable buying experience of my life and as a customer they have done absolutely nothing to make me feel valued. If I could have found this coach ANYWHERE else I would have bought it elsewhere. I've owned the rig two weeks and have not received any follow-up from...

*My Summary of Las Vegas, Blue Compass Service Warranty Problems Moving Forward: This has been my first opportunity to provide further comment on Las Vegas, Blue Compass since my admission in the VA Hospital for disability medical conditions... I have learned the best way to get most Dealerships attention, like Las Vegas, Blue Compass, is to put reviews out on Public Service websites. These type Dealership Customer Service Departments are conveniently of very poor quality when it comes to resolving customer service problems! I have experienced this from several other Dealerships. This type customer management style is purposely convoluted to discourage customer's complaints. Their system is designed to give customers a very limited amount of satisfaction and to suck as much money out of customers as possible! Below is the latest with what The Service Manager, Chris finally emailed back to me after 10+ days of waiting for an email response and my last Google review comments was brought to his attention again by another manager, Scott Bier. This is his response to me after weeks of waiting for his response - ** "I did sit down with Scott and discussed your situation, unfortunately we both agree that issues with your camper and your location are not something we pay compensation for. We strive every day to give the best customer service. We hope every customer camps without issues, but that's not always the case. Please reach out if I can further assist with any other concerns." This statement he sent to me did not "EVEN" address why his Service Advisor, Allen assigned me with a "phantom" appointment in the first place. Neither did he address what would be done to address the problems and prevent something like this again - no trust here... In fact - there should of not been a problem if Blue Compass had taken care of business as agreed! His Noted Statement: "the issues with your camper and your location are not something we pay compensation for." I did not mind driving to Las Vegas a few times over a year to fix my warranty problems. But - when you purposely schedule me to a "phantom" appointment - that is being disrespectful! In his statement he is trying to redirect the blame from them to me the customer! They expected me to ignore the bad appointment given and drive back out to Las Vegas again (x3) with no questions or push back on my end). When it was truly their poor customer services that caused this mess (not (1) once but (2) twice) in the firstplace! Now things could of been a whole lot better if management would of properly addressed what Allen did and talked a feasible solution to me! Instead management ignoring the situation then approach me with a message that had no substance addressing the real problems at hand! No apology or any type resolution for the unprofessional actions (A Joke Appointment) against me as a customer..!!! Below is a copy of a text response from the Service Advisor, Allen Poulson as I approached days before my service appointment... Freddy, I apologize. I had a response here that never sent.  September 23rd at 9am works. Allen Poulson Service Advisor Blue Compass RV This statement from Allen solidify that we were in agreement for warranty service on September 23rd 2024. I showed up on time deivered my RV for agreed service and my RV sat there on their lot for (3) three days with nothing being accomplished. However, I did notice later on during my inspections that my good iPad Control Box was swamped out for a bad one without my knowledge. The management never admitted or apologize to me for any of the actions of their Service Advisor, Allen's unprofessional work ethics! As a frustrated customer moving forward Blue Compass Managers has side step conversations about solitions to properly address any of my problems. His message sent to me made it sound like it was all my fault!  It is quite clear to me that Las Vegas, Blue Compass Dealership Leadership needs to be held more accountable for the original sale/warranty services required under the Thor...

Update after 4 years. I'm knocking Blue Dog (now Blue Compass) down to 3 stars from 5. While their sales department did a great job, their service department leaves a lot to be desired. It started with the recall on the propane regulator. I made an appointment (had to wait 6 weeks) and brought my trailer in for the replacement. They didn't have the part, even though I had an appointment that I waited 6 weeks for. They didn't bother to call me and reschedule, they just let me come in for no reason. They took the recalled regulator off and left me with no propane while we waited for the part. 6 months later, still no regulator after many calls and promises of "it should be here in a week or two". I ended up buying a regulator at a different dealer.

The next issue was the $99 1-year checkup that ended up costing over $400 with no notice or approval for extra work to be done.

The final straw was when the microwave died under warranty. Waited a year with regular calls to them for updates with "it should be here in a week or two" again. I finally went there in person and they found that the replacement microwave had been sitting in a corner of the store room for 8 months! Then they said that because they tried to contact me (they never did) and I didn't respond (I called every month or two to check on it), that I would have to pay $300 for it because the warranty had expired during the time I was waiting. Needless to say, I walked out and bought a microwave somewhere else.

I will never be returning to Blue Compass because of their service department. Although their sales department really did a stellar job, and I would actually recommend that department, the complete lack of professionalism and bungling in the service department completely turned me off of the dealer. If you do buy from them, don't take your trailer there for service.

ORIGINAL POST: I did my RV research over months and months, looked at many dealerships, decided what I wanted, and what I wanted was in stock at Bluedog. I walked into the showroom on a Friday. I had been to the dealership once before, about 2 months previously, for all of 30 minutes. Tony had shown me one used rig. When I came in the second time, Tony was there, ready to go, and even remembered my name and that this RV would be for my daughter and I. All without knowing I was coming and without looking at his notes from my previous visit months before. Good start. He showed me the rig I was interested in and since I had already decided to buy, we went to work. He gave me a starting price that needed no haggling, so we wrote it up and got the loan. The whole process took less than an hour. I told him I would like to pick up my new travel trailer ASAP, so he worked his magic with finance and service and the rig was ready to pick up WITHIN 24 HOURS!! Bravo!!

I showed up Saturday, waited about 15 minutes for Cal in finance, signed all the papers, and headed to service for my walk through and training (this is my first RV). They got the weight distribution hitch, anti-sway, and brake controller installed in the time it took for me to sign the paperwork! We did the walk through and the trailer was perfect and spotless. Nothing in need of fixing and no other issues (Tip: buy a quality manufactured rig - don't go cheap). Scott in Service got us from newbie to pro on hookup and towing in about 45 minutes. That was it! I drove off less than 3 hours after arriving and less than 24 hours after pulling the trigger on the purchase. I am 100% happy with the whole process.

During my research, I had the misfortune of making a stop at Camping World. The reviews of THAT place are accurate. It's a rip-off mill. Avoid at all costs. CW hard sells junk and screws you on unwanted and unneeded extras. Bluedog was the complete opposite. Fair and helpful with no attempt to take advantage of an RV newbie. I can't express how happy I am with the purchase process...