Ashley Store — Local services in Wichita

What is even the point of purchasing furniture at the store? We understood that we were going to have a longer wait time. We worked with our salesman to find the right furniture. But somehow they managed to mess up both the delivery time and the delivery of what we ordered.

We worked with a salesman for almost two hours trying to work out the details of what we wanted, we were assured that we were ordering a sectional. We commented that the order did not look correct but we were promised that they had double checked everything and it look good for what we wanted. So then we were told to wait eight weeks for delivery.

Well, now we get into the fun part. We had called in to check on the status of our order and now it has been pushed back even more. Fine, but why were we not notified of a push back until one week before we were expecting our order?! We even spoke to a manager and they wanted us to split the order into two separate shipments and make us pay for the second delivery! At some point you need to work with the customer to make it right, not nickel and dime them because you are not being proactive with communicating issues to your customers.

Now here we are we get our sectional delivered and it is not the right one?! Not the correct orientation that we have spent discussing with our sales person. This is absurd. Beyond that, we never got a call back from the “manager” because I am sure everyone else is having a similar experience.

Of course trying to tweet them, message them, all of the above does not work. I have never had an experience like this and so hope my review saves you all the trouble of having to go...

I worked with Ashley as my sales attendant, she was pleasant. The rest of the process was a complete disaster. On deliveries they send you a text the night before telling you when you need to be home. I scheduled off from 1215pm-1245pm (per their request). My delivery did not show up until 2pm. I had a kitchen table with 5 chairs, 3 of the chairs were put together wrong and had to go back. I had a king size adjustable base with 2 twin beds. One of those did not work even though it was brand new. Now Ashley Home Store wants to reschedule a time where I have to take off work yet again, meet someone at the house, and wait for them to replace my faulty bed and defective chairs, not to mention I'd have to also tear all my sheets off my bed and remake it once they are gone. Knowing them it'll take another half day of work I'm missing. For these hours and hours of inconvenience and frustration they offered me......... get this 50 whole dollars!!!!! I spend 6 grand there, they turn this into a complete disaster, and want to offer me 50 WHOLE DOLLARS!!!! I have scheduled for them to come get all of the furniture and receive a full refund. I can only imagine if the initial delivery was this poor, how hard it would be to get service if something went wrong. If you like poor service, deliveries that are a complete debacle, and being insulted on what your time is worth, Ashely HomeStore...

Selection of what we were looking for was good. Working with the sales person went well. However there are two complaints. First, we were at the end of one promotion cycle, but we wanted to go home and take some measurements. We call back to the store and asked them if the could “hold” the item we wanted since we could not get back to the store the next day (heading out of town). The short answer was yes if we put 1/3 down on a credit card. Then that amount would be refunded when we were back. Now we could have paid cash, but to get the $150 off for taking the 60 mo no interest plan, you had to go with the plan. The $150 would almost cover the delivery fee, out off the local area. I am not tying up credit card transactions.

Second issue. Went in on Monday as soon as we got back, purchased the love seat. Now came the delivery issue. Seems they only deliver on Tuesdays and Thursdays. They call you the night before and give you a time window for dropping off the item. First available delivery date was 10 days later, but that date was not an option. Second date was 15 days later and that date was no good. So now we wait 18 days to have it delivered.

If physically able to move the love seat, I would have. Maybe Ashley needs more trucks, drivers, and assistants to provide this service, especially considering what they...