Cox Store — Local services in Wichita

Nickolous rudest person to ever enter my home. He did not want to install two ceras. Said he only had orders for one then said he didn't work order except for wifi which he insisted on installing in my kitchen because it was closest to telephone pole.out side. He didn't want to install in lr or a bedroom against my wishes he placed it on the counter next to my kitchen sink.. where the dishes go. Removing use of counter at all. Then said he would wait outside while I called to get work order for ceras and when I returned with it he left and completed order to the company .. see photos. Three hours on phone with supervisors and no one has helped. As you see they have wrote it off as completed. I didn't order wifi for any other reason than to use the CAMERAS THEY WERE SUPPOSED TO INSTALL AT 120$ A PIECE. NO CALL BACK NOTHING BUT UNPROFESSIONAL CAUSE NICKOLOUS WAS IN A HURRY WHEN HE ARRIVED!!! Still DONT HAVE ANY CAMERAS I PAID FOR INSTALLED!! COMING TO COX WORST DECISION I EVER MADE!!! Update - they sent another installer that says cameras do not view further than 25 feet. Then tells me I can't put them where I want them because they have a 10 foot cord that has to go through a window to plug in and cannot be extended in any way shape or form . Meaning they would go under my porch awning 5 feet . Disabling any view of cars on street in front of house.. or even end of my driveway. HOW IS THAT SECURITY??? I AM DONE ... DO NOT EVER USE THIS COMPANY FOR SECURITY. Today's tech was Brayden and he was very kind and efficient it's to bad the service cameras were not explained prior to purchasing service as I was under impression my cameras would view the street. They can't even be installed and you do not offer wireless. I expect full refund for cost I already paid for these cameras with 10 foot cords that cannot be...

I called to advise that I had moved, spoke to Edward who was very argumentive, dismissive and un helpful, when the conversation was simple. I asked to speak to a manager and he literally tried to transfer me to Customer service.

I went in, literally live 5 seconds from the store, heated. I went in and ask who I talked to on the phone. Edward advised it was him and I asked to talk to his manager bc I no longer wanted to talk to him. I was explaining to the manager on duty what happened and Edward was behind me overtalking and arguing. The MOD was there on duty, never apologized to me for his behavior, as she literally seen him arguing with me in person in the store.The MOD did advise him to go to the back. While she was helping me Edward came back to the front talking smack and I advised that if you wanted me to de-escalate, please advise him to go to the back. The MOD did not ask him to go back. And he went back when he was done talking smack.

I called back and talked to Jazmine, Jaslyn and was advised that at this point, that I had talked to Tim. I advised that my Internet was working wired but not working wirelessly as it was before. Very rude, argumentive and interrupted my speaking, apparently this is a common thing at this store when you make them mad. She hung up in my face when I asked her to stop over talking me and not understanding me. She hung up. I called for a third time and talked to manager on duty, and she was argumentive and advised that she misheard what I was saying.

Either everyone here is dumb or the manager does not get a crap about how they treat customers that are paying $116...

Some of the worst customer service I have experienced. I had to contact them 6 times to fix a simple issue (the modem they sent me was not working, even after extensive troubleshooting). After getting transferred between sales and tech support for over an hour, I told the rep that I suspected either the modem itself had something wrong with it or it may not have been activated on their side. The rep was rude, told me it was just because I installed it incorrectly, and said the ONLY option was to pay $100 installation fee or buy the care plan for $10/mo with the stipulation that I had to keep the plan for at least 3 months. (I'm assuming he had a quota to meet)

After feeling forced to buy a care plan I did not want nor need, I scheduled for a tech to come out. He confirmed that the only reason I didn't have internet was because it was not properly activated on their side when they sent it to me. So I spent an extra $30, couple hours back and forth with support, and an entire week of internet that I was paying for but not able to use because of a problem Cox caused but blamed me for.

The experience was atrocious and if there were any other non-broadband options available for my address, I would cancel Cox without hesitation. If you are reading these reviews to decide which provider to use, and if you have ANY other option, use those. Do not use Cox unless you literally have no other option. And if you do have to have to use cox, good luck.

Update: after the owner responded, I contacted the email they provided. No response. Still paying extra for services I'm...