GameStop — Local services in Wichita

This GameStop is the epitome of what Terrible Customer service is. I would never recommend a business like this place to anyone. From the moment you go in there, one can sense a grim atmosphere with worse people working there. It is to no surprise that this establishment has a lot of common 1 star reviews. I had went in there 48 hours from my most recent visit to do a standard exchange of t-shirts that I mistakenly grabbed the wrong size. When going into GameStop, I was thinking it was going to be a quick easy exchange of sizes, considering they had the correct shirt I needed. However, running into the Unprofessional sales associate "Nate" did nothing but treat me with a rude demeanor and said "I cannot help you unless you were a member or had the receipt." I respectfully told him that I no longer had the receipt but could give him the Debit card number that was used to do the transaction. He said "No, I need either the Receipt or Member number." After, having my own experience in retail, for something like this would be such a rudimentary Exchange, even without the invoice. Just simply exchange it. The funny thing is that "Nate" conversated with me the other day when I bought the shirt but when I went into exchange it, he was saying "He needed to prove that I bought it." This was rather offensive to me, considering the idea that I was not an honest person and was making up that I didn't buy the shirt. Overall, this establishment is nothing but a joke and a poor reflection of the GameStop franchise. People like "Nate" and the other sales associate who didn't care to help shouldn't have a position working there. Whether this GameStop cares to acknowledge this adverse review or not, they have lost a long customer and I will ensure not to encourage anyone to visit this location. Thanks again "Nate" for not helping and showing me first hand what a unprofessional looks...

I have been a Power Rewards member in the past and our family has a PS4 and an Xbox One. We spend a significant amount of hard earned money on video game entertainment. My son purchased some Turtle Beach headphones that lost fidelity quality in one speaker and microphone output was gargled sounding to other uses. We are 19 days past the official 30 day return policy. The warranty is in effect with Turtle Beach. My question is thus: Why should I have to go through the hassle of exchanging the headphones with the manufacturer directly? GameStop was more than willing to be the middle man in selecting these headphones to sell in its retail locations. Why are they not willing to be the middle man when all we want to do is exchange the headphones? As a consumer, my purchasing speaks. Consumer electronics are too expensive to have flimsy return and exchange policies. To be fair, Best Buy and Amazon have similar policies. Consumers still demand service. I just can't go back to GameStop. I value my time and will not patronize lesser retail establishments. The retailers will tout their "extended warranty" programs. This is a horrific solution. When their advertising showed what a great price the headphones are, the price doesn't say, "Oh yeah, add another $49.99 for when it...

Terrible Customer Experience at this Game Stop everytime I go there (I actually do not like to go to that store but it was convenient while I just got done shipping at Best Buy). Went to buy some cards and get a promo. They kept pushing me to use my points to re-new my rewards account. I kept telling them no (I said no nicely like 3 times, as they are trying to push me to activate it). The manager started to argue with me about why I should do it and save money. I told him I do NOT want to use it. They do not understand what "NO" means. The other coworker joins in to assist on why I should get it and made it worse. The manager started to make fun of the situation and laughed about it.I decided not purchase the cards. I went to the North location with no problems. picked up the cards and left with no issues they had great...