Indian Hills Ace Hardware — Local services in Wichita

I verified online that the site did indeed have in stock the item for which I was looking. it even provided the correct aisle assigned to the item. I went to the store at a slow time to better insure the store was not as busy; I´m disabled and walk with a cane. Upon arrival I could not locate the item. I turned to an employee standing at what I assumed was the help desk to ask for assistance. EACH of the three times I began to approach him, he looked at me, pulled out his cell phone, and immediately walked to the opposite side of the store. I turned to one or two other employees who were busy re-stocking shelves. They looked at me and turned about to start restocking elsewhere. Because of my disability I cannot walk quickly or stand very long, so I chose to leave. Perhaps I have completely misperceived this event, the employees were indeed busy. The store has indeed reached out to me in response. Unfortunately, their website does not provide the room I needed to answer, so I have done so here. Regardless, I will think seriously before visiting this...

Holiday hours not posted on door. Showed up, door didn't open, employees inside stared at me. Looked for sign of when they opened and there wasn't one. I get its a holiday but post your hours. Have your employees give me hand signals on when you do open. Don't just stare and ignore. I try to support local, but the customer service at this store is always terrible.

Update: went back to the store after calling and finding out they open at noon today by a very rude lady. Walk in with 3 members of management by door, no greeting me. Helped myself in paint section, at checkout no greeting, got a "wanna bag?" Then when I paid with my card inserted in the machine she says, "pull it out" yea like i didn't hear the approved beep myself lady. Gave me my roller, no thank you....nothing! ...

This used to be a terrific neighborhood hardware store, but I shop here a lot less than I used to. The teenagers who often run the check-out area are usually too busy goofing around with each other. But today, service was appalling. I was standing in the tool aisle and needed something from a locked case. A person with "TOOLS" on her uniform and a set of keys around her neck -- a diminutive woman with shoulder-length brown hair -- walked into the aisle and then straight past me, not even making eye contact. I tried to get her attention, but she was too busy chatting and giggling on her cell phone. That's enough for me. Too many employees here are just playing games to give even minimally decent service, so I don't think I'll shop here much...