COACH Outlet — Local services in Williamsburg

Matthew at the Williamsburg Outlet was absolutely amazing! He deserves recognition and a raise or a promotion. He is what Excellent Custom Service is all about! He went above and beyond with assisting me. My online order from Coach Outlet was royally messed up (never received 4 items, was charged for them, couldn’t find out what was going on with my order) and Coach Outlet customer service was horrible. Over a period of two days, approx. 6 HOURS of being on hold for a representative and being hung up on 3 times, I finally called the closest Coach Outlet store to me (Williamsburg, IA) to see if someone could help me. I had the privilege of speaking with Matthew and he was a God send. He pulled the items that he had in store that were the same or similar to what I had ordered online, I purchased them at the same price I had paid online and he shipped them to me right away. I received them within 2 days of our original phone contact. He also contacted customer service for me about my missing order and found out that 4 of the 6 items I had ordered were either never shipped or will never arrive. He was able to return those 4 missing items for me and immediately sent me a merchandise credit in the mail. Matthew saved 4 missing Christmas gifts for me and I am very grateful to him for that! He was amazing and I can’t wait to visit the Williamsburg store to meet him and thank him in person. Thank you Matthew for being so kind and understanding and great...

I purchased a purse for my birthday .it was my husbands idea at the coach outlet .the sales clerk was very nice . the check out person had an attitude .iwas there to have a pleasant experience .I was not committing a crime . from now on someone who knows how to respect me when I purchase an item at the coach out let will. be permitted to wait on me and I dont like my drivers lisence being memorized or having smart comments made when I ask for tissue for my purchases and I will use what ever card I want to also .despite your efforts to ruin my husbands birthday gift that he was giving me .you did not succeed .also did you find what you were looking for checking every crevice...

I ordered a purse online and when I got it it was the wrong color (ordered ink blue, got a pale pink color). The package was labeled as blue so clearly there was a mistake during the packing process. I brought it into the store instead of trying to ship it back and try again. While they didn't have ink blue instock I did choose a different blue and they even refunded my shipping costs I paid because of the mix up. I didn't get the name of the gentleman that helped me, but my receipt says TJ. Great job for taking care of me, I was considering not shopping coach outlet anymore, but now I will drive the hour and a half to this store instead of...