Barktown Willoughby — Local services in Willoughby

I will be returning to our old groomer after one appointment here. Please read before considering taking your furry friend to this place. I took my mini goldendoodle to get groomed here and they told me it takes about two hours. After three hours my husband reached out and they said she was ready. I went and picked her up and they said she did fine and gave her to me. I got home and her front right paw pads were soaked in blood. I had blood spots all over my home. After speaking to my husband, he called our vet and they said to take her to the emergency vet since we couldn’t tell exactly what was wrong. I called Barktown and spoke with the head groomer who was extremely disrespectful. I never once got an apology and she kept saying “if something happened…” She never once admitted to anything. She even laughed at me SEVERAL times when I told her there was blood all over my home and she told me to send her pictures. Now don’t get me wrong, after bringing home my pup and noticing the blood, I was not overly calm but I never expected them to be so dismissive and continuously say nothing happened while she was there. Is this why they had her so much longer than planned? I did ask for a refund in which the groomer laughed and told me she would give us $10. After continuing to express my frustration, she wanted pictures of the dog’s paw (who was on the way to the emergency vet) and vet bills. At this point, she was screaming at me and hung up on me. COMES TO FIND OUT the owner of the storefront called my husband and admitted the groomer cut the nail too short and “forgot to tell me.” Here’s the thing… we all have off days but even if they “forgot” to tell me, why didn’t she tell me when I called? Due to all the blood, we didn’t know if the nail was cut too short or there was an actual cut on her foot so an emergency vet visit was needed. Thank goodness the nail ended up being the issue and the emergency vet got our girl fixed up quickly. All of this could have been avoided had the groomer just been honest when I called instead of denying that anything happened...

I would just like to point out the petty people commenting bad reviews because they blew a situation out of proportion and didn't get their way. To accuse people of not caring for animals is a huge accusation. I have witnessed myself the care that goes into grooming these animals! As well as how much the groomers care for them. Animal nails unfortunately get cut sometimes. It's not the end of the world. These people are trying to hurt the reputation of these groomers who are good people who care about the animals! Young girls! They really shouldn't be spending so much time, putting so much effort into trying to hurt others. Your dog is fine. Nails get cut. You obviously don't know enough about the process. No groomer would let an animal leave if it was bleeding all over the place. Mistakes and accidents happen. This is a great grooming place! My Roxie loves it! The comfort and care that goes into taking care of these animals is over the top. I can't sit her and watch hateful people try to hurt others and make false accusations. The bad review they posted was very condescending as well. Read it for yourself and you will see what I mean! They even talked to the owner who came to an understanding with them and they are still leaving bad reviews.I know these groomers lives is caring for dogs! I trust them! Take your dogs and experience for yourself the love, care, and expertise that is involved in the process! To try to break people and their business down because you are full of hate is despicable. Barktown is the best town for ALL your...

What a nice little place! It's also adorable to see the dogs get groomed from the street! I came in here for national dog day to get my dog a treat! The guy at the front was very welcoming and friendly. The house decor was just too cute to pass up! I think the most interesting part were the treats. They have a lot of natural treats and the donuts up front for the pooches made me laugh that I had to spoil my dog and get her one. I couldn't choose from all the different colors they had so I let the guy who works there decide! I would recommend this place to any dog lover and yes....YOUR DOG CAN COME INSIDE WITH YOU TO SHOP 🥺😊 Below is everything I purchased and spent $41. Thats a big size bag of gullets too for my 50 pound dog to chew on! Will last her a good while giving it to her as a treat couple times a week....the donut lasted for a few minutes. She enjoyed licking the yogurt off...