Atlantic Appliance & Hardware — Local services in Wilmington

So my wife and i went to Atlantic Appliance on 8/14/21. We had a budget of $5,000 for a new fridge and dishwasher. We normally shop Lowes or Sears (back in the day) for appliances. We have been making a real effort to keep all purchases local since Covid kicked in so we thought we would give them a try.

We walked and there were three employees seated behind the centrally located counter in the showroom, none of whom acknowledged or greeted us upon entry. As we were looking around I noticed they were involved in a debate about local American Legion baseball. in an attempt to get some service i asked my wife several questions that a salesperson would know in very close proximity to them. I made sure my volume was such that they could not help but here me. Nothing. We left after about 15 minutes in the store. Not a single word was ever spoken to us.

About an hour later we left Lowes after having a wonderful experience with the salesperson there and they were happy to take $4,700 from us. They (Lowes) will obviously get our business in the future.

Being totally ignored by a "sales' staff in my opinion is as bad as it gets and makes my blood boil. i guess they just didn't need my money that day. Will...

(See my update below) This used to be a helpful place to buy appliances, I stopped by to talk about some new appliances but it seemed that the sale staff was more interested in looking at their computers than getting out of their chairs to make a sale. The best salesperson there was a woman who I think has retired , she was so awesome. Just shocked by the non nonchalant attitude of the person I spoke with. I actually had to go to the middle part of the store to ask for a sales person. No body else was in the store and it was about 10 am on a Monday. Went to Home Depot and Lowe's and found what we needed. Was hoping to shop with the local vendor but they did not seem to interested. They must be very busy with bigger order from builders is my guess. Oh well "what are you gonna do?" Update: July 29,2020, the owner called me to apologize for the lack of urgency exhibited by the sales team. He said that because of the covid virus that appliances are in short supply and high demand which is causing the staff to spend more time on the phone to track orders etc. He did appreciate my feedback and pledged to make changes so that customers would be greeted promptly and to improve the...

My wife and I decided it was time for replacement of our 11 year old kitchen range. After shopping a few of the local box stores our search ended up at Atlantic appliance, as we are always looking to support local businesses. Our sale rep, Carl, showed us a number of options for our slide-in application. In the end we selected a Samsung Induction product that was loaded with features and very competitively priced. The product was in stock at Atlantic and delivery would be in 2 days. When the actual unit was pulled for delivery the folks at Atlantic noticed several cosmetic defects making it unsuitable for delivery. While we had to wait a few extra days for installation, we were delighted Atlantic did the right thing. Delivery and setup was super fast and the slide-in fit was perfect. And we are thrilled with our new induction range....the constant cook-top temperature, cool touch features and easy cleanup make this the perfect choice for us. Why would we ever need a gas range for cooking...