Todd's A Hair Salon — Local services in Wilmington

Review Edit: All one can ask of a business, big or small, is that when an error occurs, they take full responsibility for the problem and make honest efforts to rectify the situation. Todd did exactly that. After my original posting, Todd contacted me personally and apologized for the poor experience I had with scheduling and cancellation. He made abundantly clear that this is not how he runs his business, and the miscommunication through the front desk staff has been clarified. He invited me in for a haircut performed by him personally, completed today much to my satisfaction. He is a genuinely kind person and it is clear that he takes great pride in his salon. I chose to believe that my original experience was an outlier, and I would certainly consider returning for another haircut in the future.

Original Post: I had an appointment booked days in advance with one of their stylists and planned my weekend around the appointment time. Just half an hour before they appointment, they called to inform me that the stylist I booked was running behind that morning, and asked if I wanted to book with another stylist. I at least had the sense to ask if the price would be the same, and they informed me that it would be more expensive to switch to a different stylist. So then I asked how far back my original appointment would be pushed if I stayed with the original stylist, and the woman informed me "well she's booked up for the rest of the day". In essence, they cancelled my appointment last minute in order to accommodate for the rest of the customers that day because the stylist was running behind, UNLESS I wanted to pay more for my haircut at a different time. Absolutely absurd from a customer service perspective.

This would have been my first visit and they would have potentially established a repeat customer. After this experience, I will never consider having my hair cut here. If that's how they treat customers before they arrive, I don't want to know what it's like after...

The worst hair cut I ever got in my entire life. I chose this salon as it is close to my house & I chose Kathy Burke as she has very good lines written on her profile such as "she believes that keep beauty current, real & exciting", but in reality I am not even sure what kind of hair cut I got, I was planned to go to the big family gathering next day & I had to just tie my hair because hair cut was so bad besides it is being expensive on high end. The second big disappointment was not being clear with the price at all in front. When I booked my appointment I did ask receptionist that I want to have Keratin treatment & how much it will cost, she mentioned when you come for your hair cut then your stylist will tell you by evaluating your hair & it is complimentary, she also said she has noted it on your profile. So far so good, so now I am at the salon & asking Ms. Kathy how much approximately it will cost for my Keratin treatment & here is the disappointment comes she handed me their price booklet which is same as online which says price is between $175 - $300, this is their complimentary evaluation. I find she never wanted to share the price and I am certain she would charge $300 after providing the inferior service, that's why there is no clarity on the price though person is sitting in front of you. I waited for long time not to write a negative review but I could not stop myself as I find it is being really bad practice. Wasted my money, time & got emotionally distress...

Make sure you are clear on the cost of the services you are needing. Prices are not displayed and receipts for payment are not itemized. Never heard of a $20 charge to pull the color through at the end of a root touch up. Who wouldn't need that after their original color has faded over a few weeks??? Surprise additional fee to use the bonnet hair dryer for five minutes Given a price when I booked the appointment, considerably higher in the end. Nice stylists, just don't like the surprise fees. Looking to take my...