Glen Haven Memorial Park — Local services in Winter Park

They lost my Mother!!!!!!!!!!

I had a horrible experience with the service I received from Glen Haven. When my mother passed away it was a difficult time for me and what I thought was suppose to a helpful and understanding place was the opposite. I was suppose to have an appointment with Steve on Saturday December 27, 2014. When my wife and I got there Steve knew nothing about our appointment and I take he was filling in at this park because he had no idea where anything was located. He found my mothers contract and it was my understanding she was suppose to be put in the same niche as my father. I told Steve we did not want to be present when the remains were put in the niche and he agreed to call as soon as it was done. I never heard back from him until January 22, 2015 and that call was to stop by my house to sell me a prepaid burial plan. I told I was not interested in a plan but did he by chance know if my mother's remains were put in the niche with my dad. He did not but was going to check the next day and he never called back. I called Glen Haven February 13, 2015 and spoke to Jose. He looked for the records and said it appears my mother was in the niche next to my dad. I told him that was wrong and in fact on the niche my dad is in we had my mothers name added when my dad died so al we had to do was add my mothers date of passing. I still do not know where my mothers remains are located or if they are even at Glen Have. Jose said he and admin were going to pull all the paper work and get this straightened out, which leads me to believe my mom is in a separate. He said he would call me back once they figured everything out. I am not sure how difficult it is to locate someone's remains at Glen Haven because it is not that large and I even told them what building my dad was in. I would not recommend Glen Haven to anyone because of the level of service and caring they give you. Someone in another posted they do not care about the family because they were most likely not going to there customer any time soon. My wife and I purchased Niches in a lovely cemetery in Winter Park half the price and no opening or closing fees and no fees for the name plate. I will tell the people in Winter Park treated us like they cared about us...

Each year my wife, daughter, and I look forward to joining the host, and a patriotic group of military servicemen and women, JROTC students, Scouts, several military service organizations, included but not limited to, Veterans of Foreign Wars -VFW, Daughters of the American Revolution - DAR, American Legion, Disabled American Veterans - DAV, retired military people and their families, neighbors and friends, along with civilians from every walk to spend a couple hours remembering, giving honor and tribute to many who gave themselves for our sakes. The host, Dignity Memorial, is owed much gratitude for a long tradition of hosting the event, rain or shine, to help us reminisce through song, led by vocalist Charles Hougabrooks, prayer to The Almighty God, gun salute, wreath laying, recognition of those absent, and missing in action, those present who served in the various conflicts in which their comrades were lost, and displays honoring the branches of the military. Dignity went a step further to arrange complimentary hot dogs and ice cream from food trucks extending their customary after-event informal cookout snack by staff and perhaps volunteers. Dignity is keeping the tribute alive, demonstrating that first recognize Memorial Day, then follow it with what has overshadowed this important remembrance to ads for beach, BBQ, travel, and shopping. The tent has been a long standing sensible element to the function and the trailer restrooms. I did not see a way to the trailer restroom for handicapped persons. Perhaps they would use restroom inside the office facility? The vocalist's voice volume appeared to be going up and down perhaps because of the distance of the sound system from the gathering. The military displays needed some anchoring against the wind, to reduce falling from being blown over. Thank you all so very much, and may God be willing that we meet again in 2025....

My husband and I tragically lost our infant daughter last September. Mara from Glen Haven was amazing during the tragedy of all of this, as well as Tim from Baldwin Fairchild/Dignity who held the service.

While the hospitals seems to have lacked compassion or urgency for our family during my baby's untimely death, Glen Haven was very supportive and Mara did everything possible to help us have the burial and headstone our daughter needed within our budget. She recorded our daughter's service too and took photos for us. Thank you so much for helping this traumatic situation be less daunting and we will always remember you.

Also the cemetery itself is beautiful. Love all of the butterflies and birds. It feels more like a park or nature trail and it's very peaceful. I'm also very grateful with how lenient they are with decorating your loved ones grave because a lot of other cemeteries are much more strict (I have a grandmother buried in New York and we can't even leave flowers on her tomb because it isn't allowed for that specific cemetery). The fountain and pond area of Glen Haven cemetery are beautiful and it's nice to see so many artistic statues or headstones.

This is specifically for the Winter Park location near Rollins University and I wasn't sure if there were multiple...