YouFit Gyms Winter Park — Local services in Winter Park

I am extremely disappointed and offended with how Youfit has handled the covid19 situation. Since April, I have been charged the monthly fee for a gym that I haven’t been able to go to. Unlike other companies, Youfit didn’t even have any information on their website as to how they are handling the covid situation. There have been no emails, text messages, etc. sent to customers. NOTHING. On June 26, I finally decided to check the website again and there were finally some options on how to go about getting a refund for the months of covid, freezing your membership, or cancelling the membership. A lot of things had to be handled via telephone (which they do not pick up), email (which I don’t trust), or in person. I saw that the Altamonte location was open, although it is not close to my house. I called the location and explained my situation to Michael and he said that I could come in to get a refund. He also said that my home gym in Winter Park would be opening Monday June 29, which I didn’t believe either. When I arrived at the Altamonte location to get my refund, Michael did offer me the option of having four months credited to my account or a refund of three months. I decided to go with the refund of three months. He said the refund will take three to four weeks to process. When have you ever heard of a refund taking so long???? I asked for a receipt or documentation of the refund request (which he was handwriting on paper) and he said he couldn’t provide one. He said I would get an email once the refund has been processed. I still did not believe anything he is said because I STILL have not received any type of communication from Youfit via email AT ALL. Michael suggested that I take a picture of the paper he was filling out on my cell phone. That is extremely unprofessional and archaic. As many locations as they have throughout the state, they should handle financial business, such as my refund, on the computer. In my frustration with how the entire situation was handled, I said just cancel my membership. Michael did not question my reason for cancellation, offer any sort of apology, nor did he try to correct the situation. There should have been some sort of negotiation in order to keep me as a member. Michael was able to print me a “membership information change form” that I will keep in case Youfit tries to charge my account in the future. Although I am disappointed with how Youfit handled the covid situation, I am still upset with the increase in monthly fees they placed on my account months ago. The monthly fees increased by $2, which is not a problem; however, I would have appreciated some type of notification. Once again, I never received an email. If a business is increasing any type of monthly fee, its patrons need to be informed. I chose the Winter Park location because of its proximity to my house but I will look for a membership with another gym elsewhere. Although my real issue was with the team member at the Altamonte location, the way Youfit corporate offices has handled the covid situation over the past few months has been piss poor. Youfit has been unethical, dishonest, and needs to be...

I have a gym membership at a 24 hour gym locally and Gympass through my employer, which grants access to multiple gyms across the area. This is one of them. I often frequent this location because it is within walking distance to my home and is often empty at certain hours allowing for a stress free session. Unfortunately, this may be coming to an end as the new front desk manager with the glasses completely ruined my experience. When leaving the gym recently, I believed he was genuine in asking how my workout was but instead this lead to the most disheartening experience I've ever had in a gym. He stated I wasn't showing as a member and could have my account restricted. I've been coming here for months, scanning the code as the Gympass app instructs you to do, without issue from any other employee. He begins telling me I'm not showing in the system, I need to register, he doesn't know who I am blah blah. I try to explain simply that I was confused by this but willing to resolve the issue same day instead of my next time in the gym to avoid delays. I offer to get my ID if needed and do whatever he was needed. He begins telling me he was hired to audit these kinds of things, the previous employees weren't doing their job, I'm not following proper procedure with Gympass blah blah blah. I explained Gympass doesn't inform of us anything other than scanning the barcode on arrival and I wasn't aware of any other procedure but also pointed out previous employee misses weren't my issue as the gym goer. Instead of moving forward to resolve the issue, he continues on his rant which frustrated me to no end. Accusing me of giving staff and Gympass (who you can only access through your VERIFIED EMPLOYER) a wrong birthday or phone number so I can defraud a GYM OF ALL PLACES is laughable at best and insulting at worst. Extremely unprofessional behavior that's unbecoming of a manager. All that needed to be done was explain to stop using the Gympass app to check in and ask for ID so they could update whatever necessary and we both could have went on with our evenings. When I asked for the general manager and their availability, he made sure to tell me he restricted my account in a sarcastic tone to emphasize his power trip. During this interaction, another member mentioned she accidentally threw her keys in the garbage and asked for help, if they had gloves or anything so she could retrieve it. He tells her he's not maintenance and doesn't do that nor have access to gloves so she should just reach her hand in there. LOL! So managers can't access the closet with cleaning supplies (lI've seen open multiple times during staffed hours) that likely have gloves? This guy needs to undergo some serious training and perhaps work in an industry that doesn't deal with customers face to face. I called the next day to speak to the GM who promised to call me back about the situation and 2 days later, I've yet to hear back. I will be taking my complaint to corporate. I like the gym but customer service training is...

I would recommend trying any other gym over Youfit. This particular location has unfortunately caused nothing but trouble since I signed up. First, they require that you sign an electronic contract, but they never give a copy of that contract to you via email or paper. Second, they require you to sign up for recurring payments. I gave them a voided check to set up the account, as they requested, and they put the check number instead of the account number. A few weeks later, their accounting department called me saying I owed a fine for not paying on time. When I tried to contest it, they refused to listen to me and said my only way to avoid the fee was to pay for two months in advance. Third, their records system is appalling. This worked in my benefit at first, because I was given two workout sessions with a trainer instead of one. But it was to my detriment when months later, I tried to cancel. Even though I went in person and filled out a paper form, they say they have no record of me cancelling and have been charging me every month since. Fourth, some (not all) of their workout trainers are terrible. The first one I worked with was great, but the second session I worked with two trainers (I guess one was in training?) and they had me work out so hard that I had to cut the session short to throw up in the bathroom. No one came to check on me - they went on to their next person instead. No one offered me any assistance at all. Finally, the equipment is constantly dirty at this gym. No one cleans the equipment after they use it, and as a result I got rashes every time I went to this gym. I never had this problem at any other gym I've gone to.

Due to these problems, I chose to cancel my membership in 2014. They told me they would waive the cancellation fee since I had had so many problems, but instead they just kept charging me the normal gym fee. I have called them to get it sorted out, but they will not work with me.

I do not recommend that you or any of your friends go to this gym. It seems cheap, but if you try to cancel they will "lose" your cancellation paperwork and just keep...