The UPS Store — Local services in Wixom

Crooks thieves, and liars. My son and I went in to ship an IMac he sold on Ebay. While at the UPS store in Wixom we where quoted 78.00. I explained to the man working at the time that that seemed high. He said that included all of the packaging material, shipping and insurance (we requested ins. in the amount of 1300.00 to cover the value of the computer). My son wanted to think about it for a minute because he only received 25.00 for shipping cost through his auction. We left for about 15 minutes and discussed it. My son decided that he would just go ahead and spend the extra money. I went home and my son went back to the UPS store in Wixom (literally 15 minutes after the quote). The same gentleman told my son it would take about 1.5 hours to wrap and said my son could come back later to pay. My son left the computer there to have it packaged and came back a few hours later. When my son paid for the services the same gentleman that quoted ME 78.00 charged my son 140.00 (mind you instead of the 1300 in insurance as quoted my son only purchase 700.00). My son being young paid the 140.00 and then called me. I called to figure out what was going on. The same man we had been dealing with all day became very cocky, rude and arrogant. His explanation was that the 78.00 was for 2 boxes and peanuts to package at 21.5 inch computer monitor and key board. HE HAD ABSOLUTE ZERO INTENTIONS TO TRY AND MAKE ANYTHING RIGHT TO CORRECT HIS MISTAKES AND DID ABSOLUTELY ZERO TO EXERCISE ANY PORTION OF CUSTOMER SERVICE..IN FACT HIS RESPONSE WAS THAT MY SON DIDN'T HAVE TO COME BACK TO HIS STORE TO HAVE IT SHIPPED. I will be taking this up the...

I attempted to return my Amazon textbooks today at this store and the owner refused my books at the counter because 2 were in the same box. This was my third semester returning multiple books in one box and I have checked before on the Amazon website and it is within their return policy to do so. Each of the other two times I've done this it was at this same store, they always get really confused because they suck but it has always worked. Nonetheless, the owner would not take my books. So in my defeat, I called the novi store who immediately assured me it was no problem and just to go there. The novi store was able to take all of my books no problem, the same day. To my best knowledge I dont know why you didn't want to take my books wixom UPS, I really didn't feel like driving to the next city over and I really dont have the gas money as I'm a college student and your store is walking distance. But, the semester is over, and I now have time - so enjoy your nice long 1 star review. I'm not sure why you guys were so rude and unhelpful, but I won't be back...

I went in to mail one digital camera and three lenses. I was in the store for 45 minutes literally (I counted because my son and husband were in the car waiting on me). I was already being helped and was assisted right away when I came in, but it took 45 minutes to package and ship my three items. The male employee was assisting a new hire. Instead of telling her to wait while he finished me up, he would do little things at a time, stop to help her with her customer, then come back to me. She assisted 5-6 customers while I was still waiting and watching them assist multiple other customers. On top of that the estimated amount was not my total. He waited until the last minute to tell me about misc fees which took my total from $44 to $80. I kept asking about the fee and why it was so much but he didn’t explain at...