Westside Family Dining — Restaurant in Novi

Seat yourself the sign said when you enter, so I did.

It only took a moment for a server to come over and offer me a drink, which I recieved shortly after from a different server. I was not ready to order yet so she said she would give me a minute. Less than a minute later I put down my menu and awaited her return, I figured I would wait and see how long before she came back to check on me and after waiting another 6-7 minutes I made eye contact hoping she would see me and come over but it still took a further minute or two before she made it over to me.

I didn't really bother ordering off the menu as I usually order the same breakfast wherever I go.

After placing my order I was subtlety upsold on adding the American fries or hashbrowns, I didn't really want either but since I was being asked if hashbrowns were ok and I don't care for them I automatically went with the other option without thinking about it.

Right after I noticed on the menu that adding either of those bumped my meal price up by an extra dollar, had I of known this I would have declined them, but no problem I was hungry.

The food arrived quickly and the server was very polite.

There was no salt on my table so I had to grab one from a neighboring table. They had a fully stocked jelly container though and the sugar looked full.

Not far from me someone was requesting part of their food to be redone as it was not cooked correctly, but it was taken care of promptly to their satisfaction.

My food arrived exactly as ordered without issue.

Almost done with my meal but only half done with my drink and I was offered my free refill. I didn't really want a full refill anyway so I didn't mind, trying to cut back lol. The menu said you get one free refill not sure if that is true or not as I didn't get a second.

Food was great, 4 nice sausages, 2 big sunny yolks and a heaped pile of the American fries as well as 2 pieces of toast.

The toast was not super dry and not smothered and dripping in butter like I've seen at some places, just about the right amount.

The soft drink was fizzy and full of flavor, not watered down tasting, over carbonated or overly syrupy.

The place looked clean and tidy and not as busy as Google led me to believe it would be for the time of day but still a few people here.

It was a quiet relaxed atmosphere with friendly staff and happy looking customers. The old regulars sitting at the counter and a few families and couples dotted about the place.

They had a large selection of tasty looking desserts on display but I was already full by the time I was finished with my food.

It took a while for someone to come over with my bill after I had finished eating, maybe 10 minutes or so, it's a very laid back and non-rushed experience here.

The bill was fairly cheap and I was not rushed to pay and leave.

I headed to the counter and was greated by another friendly member of staff, I paid and left a good 55% tip and off I went.

A great place overall, I would highly recommend it to anyone looking for a good breakfast, in a relaxed atmosphere, with friendly people, for a very...

Sad to say I won’t be returning here. Food is good, but the customer service I received today was not acceptable.

I called in breakfast this morning - a country skillet for takeout. Other than eggs and hash browns, the main thing that makes a country skillet is the gravy. Husband got all the way home with the order, there is no gravy. People make mistakes so initially I wasn’t upset. Called the restaurant and explained that my order was incorrect, expecting them to not only fix their mistake, but to also compensate for the inconvenience. Usually, that sounds something like “Sorry to hear we got your order wrong. Next time you come in we’ll cook up another one on us”.

Instead, I was told that “Since there is nothing wrong with the skillet itself, we can’t replace it. It was just missing the gravy. You will have to come in and get a side of gravy”. I was not satisfied. When I asked for the manager, the manager explained that some people try to get over by saying their order is wrong when it really isn’t, so they made changes to how they handle situations like this. I would have to bring in my order to “prove” that they got it wrong, and then they would make a new one. I politely explained that we do not live around the corner, and we can’t just come back up there right now. She said I can come back within the next few hours if I can’t come back right now. The point is...I ordered and picked up the food when I wanted to eat it.

They should really take responsibility and not further inconvenience customers be asking them to come BACK out and “prove” that an order was incorrect.

I...

The food was okay, pretty standard Coney Island food for Southeast Michigan. Nothing to write home about, but it wasn't bad. The place seemed pretty clean. The only reason I am giving 3 stars is because the service is incredibly slow, and not very attentive. My fiancé and I went to Westside for lunch one day, sort of between lunch and dinner hours, and the dining room was empty except for 2 other people. There were 3 waitresses chatting at the lunch bar. It took a long time to get our orders taken and even longer to receive our food. Additionally, I was given a regular soda when I asked for sugar-free. Normally I wouldn't mention the soda, but it happened when I asked for a refill, as well. This is a good place for if you've got a lot of time for your meal, and are okay with correcting mistakes in your order. I'm pretty sure it would be a nice place for a family with kids. I would go back myself, but only if I have plenty of...