American Food & Vending Corporation — Local services in Woburn

DO NOT use this company!!! I was a patron at the Franklin Park Zoo and attempted to buy a water from the vending machine just inside the zoo. The machine ONLY takes credit cards, so I used my Apple Pay feature on my phone. The machine made noises like it was dispensing a bottle of water but no water ever came out. I pushed the different buttons on the machine a couple time not realizing it was charging my card each time. That wasn't even the worst part. I approached a zoo employee and they told me to call the number on the machine. (They added that the machine would not charge you unless it dispensed the bottled water) I waited until the next day when the charge was posted not pending and I called the number on the machine. I was told to wait three more days to make sure the charges didn't go away. I waited the three days still the charge was posted to my account. I called back and was given another number to call, I called that number and waited 15 minutes on hold to get a representative. They wanted the first six numbers and the last four of my card. It was a virtual card because it was Apple Pay so I had the exact amount ($9.30), the exact day and exact time, the exact machine and the last four numbers of the virtual card. Unless they scammed several people for $9.30 that day. The representative claimed it wasn't on their system so it was pending. I explained it wasn't pending it was posted and tried to explain my issue with the number and it being a virtual card for security and the woman HUNG UP ON ME!!!! They are a SCAM....if they do this to everyone for one drink people are not going to make a big fuss, I was charged $9.30 so it mattered. but if 20 people get scammed a day for just one drink - this company is making $1500 a month on this one machine. I called my credit card company and I am disputing the charge, I refuse to deal with these people and I would caution other to be wary of them. They DO NOT back their faulty machines and make a profit from...

I used a vending machine at Franklin Park Zoo (near the playground) last week and tried to get a water for my kids. I put in my card and the machine indicating dispensing and made sounds like it was dispensing something, then I took my card out when indicated and nothing came out. I immediately called American Food & Vending and they told me the machine would know nothing was dispensed and I wouldn't be charged... I came on here to see the reviews and couldn't believe the review from 2 years ago. I could have written the same exact thing regarding my attempted vending machine purchase last week and my multiple calls to resolve a disputed charge - how can it be 2 years later and they still give you the run around, hang up on you and refuse to assist a customer who was charged but...

The vending machines that has a variety of products but screws the blind. VENDING MACHINES ARE NOT ACCESSIBLE FOR THE BLIND AND VISUALLY IMPAIRED PEOPLE TO USE AND BE ABLE TO KNOW WHAT NUMBERS TO PRESS TO MAKE THEIR SELECTIONS, AND KNOW WHAT THE PRICES ARE SO THEY CAN TELL HOW MUCH MONEY IN BILLS AND CHANGE TO ADD OR IN THE CASE OF THE PLASTIC, (credit card), there is no way of telling whether the card took, a bunch of guess work. And you are cordially invited to be screwed and scammed if you are blind, Oh, till the Massachusetts state auditor gets with the lawyers and begin the process of auditing the legislature and until the legislature acts to make vending machine companies heave to make their machines accessible to the blind and print...