Sansone Toyota — Local services in Woodbridge Township

I rarely write reviews, but after my frustrating experience with Sansone Toyota, I feel compelled to warn others. I placed a $5,000 deposit on a new car on December 24th, for a custom build, and it turned into a complete nightmare. For five months, I received absolutely no communication about the status of my order. I called multiple times, left voicemails, but never received any return calls. After weeks of silence, I had no choice but to drive to the dealership on May 15th to get answers. To my surprise, I was told that the salesperson I had been working with had moved on--no notice, no follow-up. They assigned me a new salesperson, who assured me that my vehicle should arrive within another 45 days. I gave it some time, but after just 15 days, I called again, multiple times, only to be met with more voicemails and no return calls. I then drove to the dealership again, only to find out that the second salesperson had also left the dealership. At this point, I was understandably frustrated but was assigned a third salesperson Jorge Diaz who finally started communicating with me and empathized with my situation. After all this waiting, I found out that the vehicle they had ordered was not the custom build I had requested. Instead, it was a model with all the bells and whistles, in a different color and equipped with a panoramic roof--something I never asked for and was told Toyota doesn't even manufacture without it. It was a complete mismatch of my original order. The dealership blamed all their inefficiencies on Toyota the manufacturer. To add insult to injury, no one at the dealership could explain why they never placed my actual order or why they didn't communicate about the issues. I had been waiting for six months, and yet no one had the decency to call and update me. In a last-ditch effort, I called Toyota directly, but they said they couldn't help and transferred me to Analisa, a customer satisfaction representative, who assured me that there would be a resolution and assured me a call back in 24 hrs. However, she never called me back, despite repeatedly assuring me that she would. Eventually, after 7 days Sansone Toyota offered me my deposit back if I didn't want the car they were offering, which was not what I ordered. After six months of waiting, I decided to take them up on their offer and asked for my deposit to be returned. The entire experience was a waste of time, and it felt like I had been completely ignored. I would strongly advise staying away from Sansone Toyota unless you're fully prepared to deal with poor communication, a lack of accountability, and an overall frustrating and unprofessional experience. My experience with them was beyond disappointing. There was no follow-through, updates were nearly impossible to get, and the level of customer service was far below what anyone should expect from a dealership of Sansone's size. I sincerely hope others don't have to go...

I don’t often leave reviews, but when someone genuinely goes above and beyond the way Omar Hamed did, it deserves to be recognized.

From the moment my mother and I walked in, Omar was nothing short of outstanding. He greeted us with a warm smile and a respectful, down-to-earth attitude that instantly made us feel comfortable. He didn’t treat us like just another sale—he treated us like people. That matters. A lot.

My mother and I were navigating this process together, and anyone who has been through a car-buying experience knows how overwhelming it can be—especially when you’re trying to balance budget, features, long-term value, and peace of mind. Omar showed an incredible amount of patience, empathy, and professionalism every step of the way. He explained things clearly without any jargon, never rushed us, and made sure my mom felt fully informed and supported throughout. That level of care and consideration is rare, and I appreciated how he spoke directly to her and included her in everything instead of just focusing on me or assuming who the “decision-maker” was.

What stood out most was Omar’s honesty. There was no gimmicky sales pitch, no high-pressure tactics, just transparency and genuine care. He listened to our needs, respected our boundaries, and gave us space to think when we needed it. He also brought thoughtful recommendations and practical advice based on our situation—not what would benefit him, but what would benefit us.

Even after we made our decision, Omar continued to be attentive and responsive. He walked us through all the paperwork carefully, double-checked everything, and made sure we understood every single part of the process. That attention to detail, especially with my mother present, made a huge difference in our experience. You can tell he takes pride in his work and in the people he helps.

In a world where customer service can often feel rushed or transactional, Omar Hamed delivered an experience that felt personal, sincere, and honestly refreshing. He represents everything a great salesperson should be—trustworthy, knowledgeable, approachable, and genuinely kind.

If you’re considering making a purchase and want to work with someone who will treat you and your loved ones with dignity, respect, and true professionalism, I can’t recommend Omar Hamed enough. He made what could’ve been a stressful experience into one that was smooth, even enjoyable.

Thank you, Omar, for taking such great care of us. You didn’t just help us buy something—you helped us feel seen and heard. That’s rare, and it...

Samsung the auto Mo complex of rural was very impressive as a very, very large launch of sel turn off auto's when I was interested in the Toyota Lexus brand so I came straight to them and was greeted by Israel Cabrera, a very, very friendly helpful gentleman. We had a nice time just talking about cars and he was telling me that features of the Alexis and you know what to be expected of the vehicle says this is my first time thinking about fine alexis, so he was overall very helpful. The showroom was very, very nicely range with the models and I was just overall. Please and experience and then. Finally, they have basically helped me to get the car on the same day. I visit they made it possible because they came down with a price. That on all was very comparable to what eyes so it was what was over to me by Lexus. And the Denver when I told him that the dental do a s* boy for me. $2500 for the turning of the Honda. Accord, that start, that was a impediment to have an ideal for that day. Israel and his financial people went back to the Bose and got a locate. Offer me an increase recent the app in the turn in price. And that made it possible for me to since the deal and then the rest of history. I got the score on the same day. I'm back now a few days later. But they're bringing back the car title for the Honda that I turned in. So overall experience has been very, very good. And Israel even set up the GPS in the system in the car. So that I get home knowing and how to get there. He made sure I made her home too. Verall, I'm very, very pleased. And I would best definitely tell my friends in the precipine area where I live that you know this is a nice place to come to see you. They're so room and there's to greet the staff and took come to see it. Israel o k...