uBreakiFix - Phone and Computer Repair — Local services in Woodbury

Admittedly this review should have been done a few years ago. Just happenstance that I came across their listing and figured I should leave one.

A few years ago I had Asurion's Home+. I had an issue come up with my custom built PC and I was able to determine that it was the GPU by not only the VGA light being triggered but through testing a different GPU on my rig and the faulty GPU on a different rig. I called Asurion and they assured me that it would be covered. During the claim they told me I had to bring it here. Asurion apparently owns UbreakIfix.

After dropping it off the original tech who looked at it agreed with me is that the GPU had failed. After a week Asurion got back to me and wanted to pay me out for the entirety of my PC. While what they wanted to offer me was less than what the parts were worth and it was still more than it would have cost them to just replace the GPU. It seemed to me as an insurance and warranty provider you would want to minimize the amount you're paying out.

Of course I did not want to lose all of my data and parts and give up a PC that I have been building and upgrading over years when an easy part replacement would be cheaper. The manager to their credit reached out to their team and got an agreement to replace the GPU. After a long search they eventually found a GPU of the exact same make and model.

Before they ordered the part though someone else apparently wanted to test my system. During the testing they told me that they tried a different GPU and that wouldn't boot. I thought this to be strange because I tested it myself and it worked out fine. I tried to ask them what card they tried to install but I got no answer. The reason I asked is because my board had the latest firmware update which would not load with certain older Nvidia graphics cards. Either way I was all right because all I wanted was my system up and running and if they thought it was something else I was more than happy to entertain them.

They wanted to test the processor and through their testing they believed it was the processor. This I did not believe because at no point did the CPU light come on and in my testing I was able to successfully get it to boot with a different GPU.

I decided to bring my son's PC in so I could switch the part since the two PCs were interchangeable with each other's parts and I figured through swapping the parts we could determine with 100% certainty what the problem was. They did not want to let me do that. Unwilling to go through any more hassle and very upset because this process had taken over a month in store. I took my PC home. Upon opening it up I discovered why they thought it was a processor issue.

My AIO water cooler has a RGB connection that also controls fans speed that connects to the USB 2.0 header. This was plugged in. However when looking at it I immediately saw the power cable for the AIO's pump was not plugged in. As a matter of fact it was jammed up behind the motherboard. My system like many others of the time would not boot if there was not a power connection to the CPU fan power rail as the board would think that there was no CPU fan or cooling mechanism if it wasn't.

So because a third party who had not been a part of the original diagnosis wanted to check something that any expert should have been able to determine was unrelated. They went down a path and through incompetence came up with a different diagnosis that wasn't accurate.

I plugged it back in and immediately the error light reverted to VGA. I went out and bought a new GPU and guess what. It booted up fine. Of course as a part of this claim process I had to pay a $99 deductible which I never got refunded.

Moral of the story. This place is probably excellent when it comes to phone repair and laptop repair. However they are utterly incompetent when it comes to repairing PC's. At least they are when it comes to repairing high-end custom PC's and I would not if you are an Asurion home plus customer use it for any...

I had an absolutely great experience here, and I would highly recommend their service to anyone needing phone repairs. From the moment I called to inquire about getting my phone fixed, everything was seamless and professional. The phone service was excellent—the person I spoke to was incredibly nice, patient, and accommodating. Honestly, this positive interaction was what made me choose this place over other repair shops I had been considering.

When I arrived, John and Christian helped me out, and they were both fantastic. I brought in my iPhone 13 mini, which had some issues that needed addressing. They quickly got me checked into the system and assured me that my phone would be taken care of. The repair process itself was smooth, and they contacted me promptly to let me know my phone was ready for pickup.

However, when I came to pick up the phone, it still seemed like there was an issue—it didn’t feel fully fixed. I was a little worried at first, but when I pointed it out to them, they handled it immediately and professionally. Without hesitation, they took the phone back and fixed it right away. I truly appreciated how hassle-free and accommodating they were during this process. It showed a high level of commitment to their customers, and it’s rare to find that kind of service these days.

John and Christian explained that the problem might have occurred because the iPhone mini models can sometimes be tricky with replacement parts, and I appreciated their transparency in explaining what happened. They didn’t try to brush it off or make excuses—they simply fixed it and made sure I left satisfied.

I opted for an aftermarket screen replacement, and while it works perfectly, I do want to mention that the aftermarket screen slightly alters the color display. The difference isn’t drastic, but it’s noticeable, especially if you’re particular about screen colors. It’s not a dealbreaker for me, but it’s something to keep in mind if you’re considering this option.

Overall, I couldn’t be happier with my experience. The staff were friendly, knowledgeable, and willing to go the extra mile to ensure everything was done right. I felt like they genuinely cared about providing quality service, which is why I would gladly come back for any future repairs. If you’re in the market for phone repairs, I highly recommend giving them a call—you won’t be...

I had a pretty bad experience. I brought my computer in for a diagnosis on June 7, 2023. I told them all of the tests that I had done before bringing in my computer and I came to the conclusion that it was a motherboard issue. I wanted a second opinion. They initially said that they had a high volume of repairs and that my computer would be looked at in about 9 days. I called them back June 17, 2023 and they let me know that they were not able to get it looked at yet. I proceeded to call the store every two weeks to see if they made progress on my computer diagnosis with each call becoming more and more disheartening. No one at the store could give me a straight answer about diagnosing it and they would always seemingly fumble around saying that the person before them made a note about it but it didn't make sense, and they would look at it an email me their results. I never did get an email with the results. One of my phone calls actually involved me reminding the staff that I did not request a repair since they had ordered another power supply to try and fix the problem. I knew that it wasn't a power supply issue too, as this was one of the tests I did and told the initial staff during my computer's intake process. After weeks and weeks of failed communications with me I was finally able to get a hold of someone on 8/7/23 that was able to help me. They also told me that the last notes didn't make any sense and that he would look at it and call me back by the end of shift. He called me back at the end of his shift and let me know that it was in-fact a motherboard issue. This took that man two hours to complete. I am very thankful for this man who finally put an end bi-weekly ritual of calling. I came to get my computer on 8/8/23 and out of curiosity I asked how many times I called in regards to my computer. The person I talked to told me that they only had two records of me calling about my computer. I know this is blatantly wrong as my phone record says otherwise.

Regardless, if it took two months to get my diagnosis completed, I cannot imagine how long it would have taken to get an actually repair completed. I can say with confidence that I will never come back here again and I hope that this kind of thing doesn't happen to others...