South Moon Under — Local services in Woodcliff Lake

When I moved to the area last November I was thrilled to see how close I would be living to South Moon Under. However, after time and time again of going to this specific store location and leaving with a bad experience, I’m finally fed up and will be taking my business elsewhere. I do a good amount of shopping on Revolve and they sell a lot of the same clothes with free shipping… without the poor customer service.

I don’t think I’ve ever been greeted with a hello as I come into the store. No employee has ever asked how I’m doing or if they can help me find anything. If I need help I have to go to the desk where all the employees are hanging out and chatting during the entire experience. I’ve even asked for a dressing room and instead of being walked back, the employee pointed from the desk and said yeah you can take that one straight back. The employees talk the entire time as you’re checking out, paying no attention to you and seeming as though they can’t be bothered to give you the time of day. The thing that finally took me over the edge is today when I went in to make a return, the employee stared at me as I walked up to the desk, no hello, just straight into “are you returning” with attitude. No questions about if anything was wrong with the item, no goodbye, no happy holidays.

No matter how much I like the clothes it’s not worth coming to this store just to feel like I’m annoying these employees with...

I shop at this store pretty often and was shocked by the employees behavior. I was in the store for no more than 3 minutes when 2 of the employees started screaming at each other at the front of the store for 5 minutes straight. Clearly they did not care if customers heard their loud argument and it was extremely uncomfortable and unprofessional. I was planning on buying a few items, but after the screaming match between employees, another employee watching my every movement through out the store to clean up an item i might have moved within 3 seconds of me being at that specific clothing rack and the fitting rooms being closed an hour before store closes with no warning from an employee was enough for me to not buy any of the items I wanted. I’ve never felt so uncomfortable and blatantly rushed out of a store before!...

I was in the store today around 12-1ish. No one greeted me, or asked if I needed any help. I walked around the store with my arms full of clothes, no one asked if they could start a room for me. In fact, no one spoke to me at all the entire time I was there. I left without anything. I’ll buy elsewhere, I can get these brands anywhere. There were about 3-4 employees chatting/complaining about boy problems at the register. When there was a store in Montclair, the employees were so nice, and attentive. Even if I couldn’t find anything, I always had a nice shopping experience. The management in Woodcliff Lake has A LOT...