Wooster Chrysler Jeep Dodge Ram — Local services in Wooster

**Update: I spoke with the Manager Paul, he listened and understood where I was coming from. Even though he did his due diligence and asked Chris who didn't specifically remember my transaction, he's like I believe you both and I'd rather have a happy, satisfied customer than an upset one and he's refunding my money. This happened since I had to follow-up on my GAP refund, which I found out was refunded to the dealership instead of me and had been sitting for a month because the GAP place didn't send them my info with the refund. I'm glad I called.

**Changing this to a two star after finding out I was told another lie. I was told when I refinanced & the loan was paid off I'd automatically get the gap insurance refunded back to me. I call the gap place and I have to send all kinds of proof that the loan was paid and I'm getting charged a $50 fee on top of it this is BS.

**ORIGINAL- The only reason this is getting 3 stars instead of 2 is due to the newer salesman Matt. He was excellent even though he was only there a month he didn't try to BS his way through the sale, if he didn't know he found out. He was friendly, courteous and enjoyable to talk to. However, my issue is with the finance dept. specifically Chris who lied to me during my transaction. First off, I wasn't brought in until everything was done, I was told we were just waiting for someone in front of me instead of him running everything before we sat down. I would have liked to ask questions and offer requests before my credit was ran several times. Second, I was told if I refinanced before 90 days the bank would charge a $235 fee for doing so. This is completely incorrect I called the bank and confirmed they do not have any early payoff fees. This fee is the loan processing fee that I was being charged regardless if I refinanced. After being there for almost 5 hours I didn't read the fine print, just glanced at everything to make sure the #'s added up to what was quoted and he just explained that fee would be charged if I refinanced. I found out that they want you to wait the 90 days so they can get their kickback. The only reason I financed through the dealership was due to the fact my credit union was closed on Saturday and it was a last minute decision to go and look at this van because it was the lowest price in the area and the specific color I was looking for and they were selling them quickly. I appreciate Matt and his assistance. However, I will not be coming back to or suggesting this...

Customer service and care is not a priority here at all. They will treat you horribly and blame all issues on you instead of just fixing it right the first time. Tom and Bryan need to be taught a lesson on what customer service is. They will sell you a lemon and refuse to make it right! If zero stars was an option that’s what I would give them. Oh, and if they don;t like what you have to say they will just block you from their Facebook page. UPDATE Since I am unable to comment on your comment....No, I have not been there but I have contacted your organization. I wrote an e-mail to your service department. It was dismissive at best. And even though I have not personally been there, I know all I need to know by the way you are treating my sister. She doesn't go around looking for trouble. What floors me is that you deny everything and shift blame onto your customers. Is that what you call customer service? Yes, the owner called my sister but yet again, was dismissive and shifted the blame onto her. What is your problem? Are you not man/woman enough to admit you either have no idea what you are doing or that in the end you just don't care? Yes, you don't build the vehicles, you just sell them. You're selling a terrible product that you can't fix and insist that it's okay to put my sister's safety at risk. If anything happens it's on your head!UPDATEThe owner has made things right by my sister. Her “demands” were reasonable and were met. Her safety is no longer at risk due to a defective product and poor initial customer service. Her safety and satisfaction demands are no longer of a concern to her so I am pleased to say upper management at this dealership, once notified of the concern, did what was not only necessary, but decent and kind. I will however not delete my negative review of your business because your service department needs to know they have lost faith in a customer and for the greatest of reasons. How dare they suggest she drive home in an unsafe vehicle. I only hope the defects have been reported and have been fixed or recalled by now. Just because you don’t “make them” doesn’t mean anything if you continue to sell unsafe vehicles. However, again, thank you for correcting the issue concerning my sister’s safety. I will upgrade my review...

Our experience was amazing. I contacted via text (which is my preferred method of communication), Dave was amazing. He was very responsive, I never had to wait for a response. There was no pressure to buy or that feeling like you are being swindled. He was able to answer all my questions and was willing to meet any request we had. I contacted about the truck we wanted on Thursday afternoon and we were driving our vehicle (and enjoying it) by 2pm on Friday, and we live 4 hours away and needed delivery!

I contacted Wooster CJDR after being strung along by Carvana for 2 weeks with rescheduled deliveries for no reason. My order never went through, they had multiple delays and “issues with their site” I spent endless hours on the phone on hold with Carvana, I had paid my down payment, been approved and financed, gotten insurance on the new vehicle and they delayed my delivery multiple times so we had already waited for weeks and needed a vehicle when I contacted Dave at Wooster CJDR. Dave was wonderful to work with, he was honest and kind. When I was younger I had a few frustrating Dealership (not Wooster CJDR) experiences and prefer to do most things electronically so I thought Carvana would be best. I was wrong! Wooster CJDR will do everything they will but more! I filled out the financing application within a few minutes I was able to text Dave what I wanted to put down and how many months I wanted the financing. I had a quick call with Rick in financing so he could cover all the great things my gap coverage and extended warranty cover and make sure I was good with the terms. Rick was wonderful as well, he was very kind and really cared about getting the best rate and coverage. They got me an interest rate that was half the one Carvana was giving me. I was able to pay my down payment over the phone with my debit card, and Dave found delivery drivers to get me my truck the next morning. This is the best vehicle buying experience I have ever had. If you are contemplating Carvana, I would suggest you save yourself the headache and contact Dave/Wooster CJDR and he/they will make the experience much more enjoyable and MUCH faster.

I am a customer for life! My next purchase will...