C & C Temp Control, Inc. — Local services in Worcester

Initially, I had no issues with this company. I asked for a specific unit, received a quote, and had it installed in a timely manner and moved on. Over the winter, my heating bills became higher than ever compared to the past few winters with an old unit. Therefore, I called the company to get some feedback. They sent their lead tech, who came to inspect the unit during which I inadvertently found out that the unit installed was not the unit I asked for. My initial email and inquiry regarding a new heating unit indicated the exact model I wanted. Therefore, I figured the quote I received was for this particular model.

I called and spoke to the owner Chris to resolve the matter after checking and confirming our email exchanges. Unfortunately, his response was very unprofessional and downright rude. He laughed at me, told me I signed a contract and should have checked the model numbers. He was very difficult to reason and deal with. However, once my boyfriend got involved and spoke to Chris, the situation was quickly resolved, and I now have the unit that I initially asked for. My intention was never to demand money or cause an issue, I simply wanted the product I intended to have installed. This matter could've been resolved with one phone conversation, instead it took two and an additional meeting. Regrettably, I felt disrespected and feel that it was solely because I am a woman. I would not recommend this company to my family or anyone I know based on, not the quality of the equipment, but the quality of...

CC Temp Control is the worst. Their technicians arrived at 10 am on Dec 21 to clean my furnace, which was working fine and not leaking, to change out the furnace filters. They were in and out all day, removing and installing parts they said were broken or clogged, but which were not defective in any way. By the time they left at about 5 pm, after creating a disruptive day, my furnace had shut down, the heat was off and I was in a heating emergency, the digital thermostat had gone blank and would not work, the furnace pump was leaking water on the floor, they had removed the zoning board circuitry and the digital thermostat without permission or discussion, and they had left unconnected wiring hanging from the furnace. They also left pieces of metal, wiring, packing material, plastic, dirty fingerprints, and dirt all over my bathroom sink and floor, the thermostat, my walls, my carpeted stairs, and the mechanical room floor. The techs were not trained or licensed in the electrical work they performed without permission, and they were not competent even to perform the basic furnace maintenance without damaging the furnace - they kept calling their boss for instructions. They then refused to take any responsibility for their mistakes, saying that my furnace and the thermostat, which were working fine before they arrived, were faulty. Not true - nothing was wrong when they arrived. They broke and damaged my equipment during the visit. What a disaster, what a mess! Do not use...

I have been very impressed and appreciative of the work that C&C Temp Control did for me in replacing my older Heating and AC system with new units. The technicians were Mike, Tyler , Joe and Nate and all of them were professional, knowledgeable, helpful and respectful.

My experience with C&C Temp started over a year ago when I called to ask for a quote to replace my existing HVAC system. I had 4 companies come to my home to give estimates. Bob showed up to look at my system and make measurements. Based on the questions I asked him and how he answered them, I felt more comfortable. It then took me about a year to make a decision as I went back and forth between whether I wanted a high efficiently system or the standard, often reaching out to Bob with more questions.

I ended up going with the high efficiently system. The technicians (Mike, Tyler , Joe and Nate) came to my house on Dec 27, 2021 and 2 days later, everything is working and has been working well since. For the AC, we couldn't test it yet as it's too cold but I will know in May/June. The technicians also had to replace two dampers and run a new wire from the new Ecobee thermostat on the 1st floor to the basement. This meant they had to cut holes in the ceiling in the basement (because I had finished the basement and it was all dry wall instead of drop-down ceiling), they never complained, they just worked and got the job done and cleaned up the area nicely. Thank you, Mike, Tyler ,...