Accra Girls Restaurant — Restaurant in Worcester

ORDERED FROM ĀKRA EATERY BUT SOME REASON ONLY THE ACCRA GIRLS WAS AVAILABLE TO HELP WITH MY ISSUE AND THEY WERE INCREDIBLY RUDE AND CONDESCENDING.

Food is great. I frequented this restaurant often. Following them from public market to their new location. However, I will not be back nor will I be endorsing this restaurant to friends/coworkers any longer. I placed an order for delivery DIRECTLY through their website. The restaurant then contracts out through Uber for delivery, but to be clear, if you are to login to your uber eats, it is not an order through them that you can get help with, only the restaurant is able to help with issues. THE DRIVER cancelled the order after picking up the food. So I never received my food. No way to contact restaurant other than social media. So I drove there. I was accused of lying to get free food. Once other patrons entered the restaurant she then went back on her word and made me new food. But, refused to refund the delivery fee. When I never even got it delivered! I had to leave my nursing shift to go get this food, as I do not have money to spend $30 on lunch and then have to get something else because the restaurant stole my money. NEVER did I even receive an apology for the issue. I have never as a costumer been accused of lying. And! Why would I pay extra for delivery then go pick it up, if I was lying!! Literally showed them proof that the DRIVER CANCELLED order and she still wouldn’t help me until other patrons entered. Yup. I will be reporting to better business...

I used to have this place rated as 5 stars but suddenly the last 6 months of service has been awful. They never have the full menu available will often call for things and they say they don't have it. To the point that I feel they should re do the menu with what they actually serve. Not only that but the customer service is so terrible. They hang up on you the girl who answers is so rude. They'll give an estimate for when food is ready and you're always waiting twice as long why say 45min if it'll actually be 1.5hr? Honestly the food is good but it's not worth the attitude or the hassle behind getting it. The girl behind the counter acts like your wasting her time and you'll often hear plenty of people talking in the kitchen while you havnt even been attended to. If the customer service was better I'd consider this my favorite place again but I've found a better Ghanian restaurant that is happy to have me as a customer and will not be...

I don't think they care about customer service at all. I usually don't leave reviews but this needs to stop. First experience jollof and chicken. The chicken was rotten Nd fried i called angrily and the rude girl at the front told me well this is how it came when we bought it so i asked her are you serious? What if i gave to my kids to eat. No apology no remorse whatsoever. I was totally done this week when i called a restaurant 5 times before answering and she acts like she's doing you a favor. Smh. Everyone is talking about your poor customer service fix it! We're actually doing you a favor by buying from...