Central Community Branch YMCA — Local services in Worcester

The summer camp is a let down. If your child is 7 or older they get to enjoy the actual summer camp experience by going to the day camp grounds. But be prepared to know if they're not 7 or over they will be stuck in a brick building all summer alternating between 2-3 rooms. Oh they let them swim every day. That's all you're getting for your $225 a week. I have also been getting $96 taken out of my account for 4 months and we have not used the Y once. I've asked for a refund numerous times. Trying to speak to any higher management is impossible. My kids need summer and school clothes and that money should...

#1 I think it's pretty rotten that I was charged all of March. Then they bill my credit card for April 68.00. They're closed. Should not be billing no one. Very disappointed in the Management. Reported people more than once. Even filed a formal complaint of people on their cell phones in the Locker room, Steam room, and Sauna. Peoples privacy should be respected. This is so wrong. So disrespectful. They do nothing about it. I may be calling news center 5 and tell them to investigate this if I see it 1 more time. Which I will. Happens every time I go. Refund...

My son's headphones were stolen outside of his bag. His gym bag that he is not allowed to bring inside of the gym for "safety concerns." I told them I know they are gone but I want someone held responsible. I was basically told by Cox it's my son's fault for not having a lock but this does not excuse the fact that she has someone in her facility that is pick pocketing people's bag. Very disappointed in her and...