Sweet Tea Refill — Local services in York

Ordering from this boutique was an awful experience. We first ordered shirts from them and the first order took a whole month. When we called back to get order updates they continued to make excuses saying why they weren’t done. They were telling us how quick their turn around time was and that it would only be a week and a few days. We got that first patch back a month later. We had wanted to order more shirts for our company so we decided to give them another try and give them the benefit of the doubt. But that was a poor decision. We again purchased shirts from them this past month on May 4. She said the shirts would take 3-4 days to come in. We waited about a week and a half and called for an update to have us be told they still weren’t even there yet. We waited again another week and when asked again they were there and no one had touched them or started on them. We again waited a full month for 5 shirts. This boutique is not cheap. And the customer service is awful. We like supporting small businesses but every time we called the staff was making excuses and was not helping us out in anyway. Then at pickup they acted as if they didn’t know who we were and didn’t offer any discount as to what happened. We again support small businesses but they continued to make excuses and didn’t want to help us out or tell...

1st encounter was great awesome customer service. Called 10 day later to see when my order would be done, the lady told me it would be done that night and she would call me. I NEVER got a call. My mom went the next day (today) and the lady was NASTY saying she just put it on the machine and that she said she would call me when it was done. My mom was NOT PLEASED. She went back 30 minutes later when it was FINALLY done. Very polite because my mom told them they better be nice when she came back. My boyfriend also ordered a pull over for Christmas and the machine broke so they paid to order the new jacket and gave him a $15 gift card. They told him it would be done in a couple of day witch it wasn't. Then another day came he went in to get the sweatshirt and it WASNT done and he needed to come back 30 minutes later for it to still NOT be done. Not doing business...

I've shopped the store for years and I get stopped and asked about my shirts and jeans from the boutique all the time, especially my white rose rebel shirts. We have used Sweet Tea for business shirts, hats, hoodies, and they have always been wonderful. On top of that my son recently started a new sports team and we needed his uniforms immediately due to an error. They were so sweet and helpful! He will now look and feel great at his tournament this weekend. Beyond grateful for the hard work these...