Pink Luxe Salon — Local services in Yuba City

I really hate to leave a bad review. But I feel this should be said. This salon is nice, cosmetically. It’s beautiful on the inside. I found it online, booked my appt yesterday (9/20) for today at 3pm. Left work and went straight there-arrived about 15-20 minutes early. So 2:40 ish... I walked in and thought this has the be the nicest nail salon in the Yuba-Sutter area. Very nicely decorated, beautiful.

Unfortunately, my experience was...nothing. I walked in, said I’m a bit early, I have an appt at 3, and was told to sit down and they’ll be with me shortly; the only nail girl was still with someone. A nice girl came and asked if I wanted something to drink, I appreciated that. Someone else came in for their 3:30 appt, at 3:30, and was seated within 10 minutes?.. I asked at 3:35 (the only reason I have all these accurate times is because I was texting my boyfriend from when I walked in to when I left-first about how beautiful it was to how long I had been waiting) how much longer it would be-the girl said no more than 10 minutes. I said ok.

Over 10 minutes passed, so I left. I said I’d reschedule, but after thinking about it, and how unprofessional the whole thing went, I decided to write this. I waited OVER an hour before I left-at 4:05. I was really disappointed, because I was really looking forward to my appt...that I had made a day PRIOR. So 1), as a business owner in the beauty industry-I would NOT recommend booking someone for the next day at their scheduled time, and then taking a walk-in knowing you have an appt coming in, or booking an appt before mine knowing that that appt you’re working on may cut into my appt time. (I say “or” because idk if she took a walk-in or if that person had a scheduled appt. Either way, no excuse to leave somebody waiting literally an hour. I have things to do too.)

While working on the current client, the nail girl did come over to me, quickly said sorry about the wait and proceeded to look at my nails & asked what I had on them. Then she said give me like 5 more minutes, ran back to her table, and shortly after that I left because at that point it had been over an hour, I just got off work, my excitement for this place was completely gone and I have a family at home waiting for me. I did not plan or expect to wait in a nail salon for an hour for absolutely no reason.

SO 2) IF it were me, I would have sympathized a LOT more with the client (I would never be in that predicament in the 1st place because I block my time off accordingly)... and maybe offer a discount? Something? Not just a nonchalant “sorry bout that”..... I did read “the techs take their time so be prepared to wait”, which is great, take your time to make sure the job is done correctly, however it did NOT say be prepared to wait an hour just to get in a chair when you have a SCHEDULED appointment. Honestly if this is how they conduct business on the daily, I’m not sure how long they’ll last.

If I want to find a nice salon similar to this, but will actually honor my appt I showed up early for, I will find one in Rocklin/Roseville. Would...

This is my first time visiting the studio overall experience I'm giving a to due to the service that was provided for a gel pedicure and things that were not provided to me as well. I made an appointment February 2, 2024 for 1230 for a pedicure and a full set when arriving at the salon, I was greeted and Offered something to drink. The salon is beautiful in the inside, but the vibe of the place is very awkward not too friendly just all business I did my pedicure first which I was told that gel was only five dollars but when it came time to pay I was made aware that it was $10. $5 to be removed and five to apply new gel polish. Paying over 50 something dollars and then a week later my gel polish coming off and chipping is not a great experience that I had overall at this salon and then when it came time to do my nails, I was made of aware when I booked the full set appointment that my nails had to be soaked off, so I was not able to do the full set of nails. I had to go to another salon because the person that was doing my nails said she did not have enough time. Which I had something to do that day, so I had to cut my service short after she finished my gel polish and had to go to another salon to get my nails done, and I was still made to pay the full price for the deluxe pedicure, which I did not receive the full service for. But now that it's a week later, my polish is coming off it's highly upsetting that I paid this much money for the service and I feel it was...

I decided to try this new place out, it looked really beautiful and luxurious, also, my normal spot was booked up. The staff were friendly, but the Nail Tech Heather did a horrible job on my nails. I went in for a simple fill and gel polish. She burned me while filing off my previous gel coat, I had to have her adjust the drill numerous times. The fill took her a total of 2 hours. My right hand has zero top coat on it. The acrylic is thick and uneven. I will never go back there again and should have stuck with my nail place. I hate to write a bad review, but I am beyond upset at the amount of time I spent there and have to go have them fixed by my normal...