Dekker's Jewelry Store — Local services in Zeeland

With 2 grand in my pocket and an autism diagnosis of my own, the old lady with the boot on her foot really picked the wrong customer to complain about the school for autistic children, or as she called it " the daycare because they wont amount to much in life, you know?" and then had the audacity to suggest I should tip her. Yea, 10/10 won't be back when we are ready to upgrade the stone.

1/24/2025 follow up: I was there not 20 minutes ago. My fiancee knocked the rock out of her ring a week or so before Christmas. Didn't think much of it as I know this happens time to time. I visited 2 other jewelers today before returning to dekker on Jewel-Tec’s recommendation.

The first 85% of my visit was fine, albeit awkward. The employee I had a bad interaction with last time loomed while a new female employee I hadn’t seen before repaired the ring. At no point did we discuss cost of repair. At no point did I disclose I am that one star review guy. I walked in with no intention of bringing up the past and was prepared to pay for my repair.

As the 2nd employee handed me my ring back, she mentioned that she was returning my ring to me, repaired, but it came with questions. At this point I knew they knew who I was. Appalled I’d have the audacity to return, she asked “ you come back after leaving such a scathing review asking for favors?”, and I was dumfounded. She then explained she would have preferred I talked to them directly instead of leaving a 1 star review.

Welp, here is your 2nd , from me none the less. Like mentioned, I had visited 2 other jewelers who either would not repair the ring, or suggested I return to dekker for my repairs. As I was not their for a new purchase, I was willing to try again, whoops.

Like I tried to explain to the second employee, I have zero responsibility to either you or your jewelry shop to do so. Secondly, especially as a person with an Autism diagnosis of my own, do have a duty to let others both in the autistic community as well as our West Michigan community know of your employee’s poor word choice regarding the “daycare” next door. Would I have made new purchases in the future? No, especially after today. Do I understand wanting to talk to those that leave poor reviews? 100%, however, her approach was that of a bull in a jewelry shop. Had her approach been more suited to the situation, and her tone kept appropriate, this could have gone very differently, and I could have left, well, not as friends but I wouldn’t be writing a follow up bad review.

You do not just sell shiny rocks, you sell memories, and now this is attached as if the first experience wasn’t enough. I’ve worked service jobs, I’ve been a manager, all this to say I’ve been in your shoes, and this is not how you mend bridges. I walked in prepared to let bygones be bygones, and you forced my hand.

"We understand if we lost your future business but am sure if you did stop in again you will have a more tolerant and respectful interaction with our team." A response from ownership that aged like milk left out on a hot day.

TLDR: went in for repairs prepared to keep it hospitable. Once repairs were completed, was interrogated over why I'd be as audacious to return as I was as I had left a bad review over a...

Very dissatisfied with what happened with my girlfriends ring. She has a gold ring with a pearl that needed the pearl glued on again since it came loose with wear. Took it in and they told me 2-3 business days and they would call her when it was done. We hadn’t heard anything for a week so we decided to stop by, we were very understanding that the holiday season can be busy. They told us to give them two more days so we did. After it had been with them for 9 days, they called and said it was ready. My girlfriend went and picked it up and was very upset with how she received it. It was covered in glue that was still tacky like they had done it that morning. The ring was a mess and there was glue all over it where glue had not previously had been. Before we took it in there was absolutely no glue visible. My girlfriend took it back to try and have them clean it up, it still doesn’t look good and has glue all over it. We will ultimately have to take it to another jeweler and see if someone else can clean it better. Very disappointed as this is an expensive and sentimental ring that now looks ruined. This jewelry shop came to us highly recommended and we were sad to not have a...

I have had several instances of great service from Dekker’s Jewlery store. I had a chipped crystal replaced on a Citizen watch which made it practically new again and have had watch bands and watch batteries replaced without a hitch.

The service was exceptional - they took the time once to do research to find a unique band for a watch I had whose band was broken and then installed it for a fair price.

If you are looking for a watch repair shop or a place to buy reasonably priced estate jewlery or new jewelry you really need to give them a try... you wont be disappointed and will grow to trust them for all your jewlery and jewlery repair needs as I have.

Enjoy...