Higher Up Smoke Shop — Local services in Zephyrhills

I buy vapes here literally every week they’ve been great however just went and got my usual vape and I’m frustrated. The last time I went before this I was told I have $10 off but after my purchase I’d have $25 so if I wanted I could get more items using my points. However I told her I’d save it for my next vape. I came back two days ago for my new vape and was told I don’t have the $25 off and I don’t even have the $10. So I spent $20 for my vape, regardless cause I’m not one to pick fights or argue and just dealt with it. Now after having the new vape for literally a day I’ve noticed that it’s acting strange, I hit it and it keeps burning so essentially will die sooner. I’m frustrated because I don’t like anywhere else for my vapes I enjoy shopping here I enjoy the environment and the staff, I’m honestly just upset and confused. Do points reset if you pass a limit? Otherwise higher up is amazing and a great shop and I appreciate it entirely. Can someone help me to understand why my new vape would do this I’ve never had any problems previously, is it a bad batch? And if anyone is willing to explain the points to me or what may have happened? Please and thank you because when I asked the associate she didn’t really have an explanation.

UPDATED: MATT has been absolutely exceptional with helping me resolve my issues! My husband, myself, my cousin and my brother all buy our vapes here and will continue to bring our business to higher up. Matt helped in more ways than I can count, I am beyond satisfied! Thank you also to the employees who were kind and courteous each...

So I stopped in here in hopes to find a good vape to help me along my journey of quitting cigarettes!! Alyssa was super helpful & after explaining to her that I do not like vaping she suggested that I gave the Hempettes a try to achieve the same type of “hit” compared to an actual cigarette. I am very greatful for her & her expertise in leading me in the right path to help me on this journey! Aside from the top notch customer service I received, I would also like to throw in there that the store is super clean & tidy! This is a great smoke shop where you can find a lot of really cool items with some really affordable prices! I also noticed the store has a lot of promotional offers on many different items! I suggest anyone looking for a good smoke shop to stop in...

Update 6/12/22: Darius is an employee of this store and everytime my wife and I go into this store he always greets us, always polite and curtious. he goes above and beyond to ensure that our experience is the best. They always have up to date cigarellos and a huge variety of different pieces. I will always use this shop.This store is amazing. they have a huge variety of different pieces, shapes, sizes, colors, styles. A great selection on cigerillos, lighters, torches. They have great deals to me unbeatable prices. They are very knowledgeable about their products they sell, have a question? Ask them and I'm pretty sure they can help you with whatever you are looking for. the staff are all very friendly. I highly recommend giving...