Verizon — Local services in Zephyrhills

Was asking a question , customer service there was very impatient with me , hung up the phone on me , plus I was looking to switch over as a new customer , who ever answered the phone at 4:31pm on 1/28/20 you have to work on your skills in regards to customer service and be kind cause the customers that have Verizon already are paying your hourly and commission for every sale you make . Update. 6/26/25 , 5 years later i walk in to maybe transfer 2 lines and Adam (supposedly manager ) looks up my account and and im Just listening to what the promo they have going on and goes to the back brings out( 3 ) 16 pro max to try to convince me to do the promo and proceeds to open all 3 boxes and told him Not to do that , while im On the phone with my sister talking about another carriers plan and he’s making maneuvers to the account to see what the best plan for me would be and im looking at the screens to see what the other add ons and fees are being added to the estimate , the moment i saw my next bill is gonna be 3 times more , at this point im Not trying to do all that and just by simply stating , your trying to meet quota for the week , gets upset , stands up and grabs the phones and suggested after i said about porting in the lines and goes on about in that case you can do it on the my Verizon app, i said your not gonna help me ? And proceeds to say i was disrespectful , if one comment is enough for you to consider disrespectful please believe you have an issue with your temper and right away willing to walk people out the store. I’ve worked in this industry before and it’s common for employees to make it seem like im the customer am the problem when this clearly ain’t the first time I’ve had an issued at this location and yes theirs two sides to the story but it’s clear to me any of you that work there will act like your a manager and-everyone else will just follow along to make it look like the customer is in the wrong , do better y’all need emotional intelligence training ! , I’ve never treated any of my customers the way you treated me , ready to walk out anyone to avoid having a conversation in front of...

My family and I went to this store to take advantage of the Verizon promotion that allowed you to switch providers to upgrade your phones and get an additional "free" device, such as a watch or tablet.

Before we made the switch, Adam Mohammed, a Sales rep that works there, went to the back to check for the devices. He told us they had everything except 1 iPad. We worked out what the monthly bill would be and then Adam told us we could leave and come back after he finished transferring the data to the new phones. We went and grabbed something to eat and went back to the store. Upon arriving back Adam told us, he did not have all the devices, and that instead he had ordered them to all come in at one time. We asked how long it would take and he said 3-4 business days. We told him our daughter was going back to school, so he sold us one of the watches he did have in the back.

3-4 business days later, my wife attempted to contact Adam. No answer. She made a 2nd attempt. No answer. I then messaged, and he replied they weren't in, but he was working on it.

Fast forward to 10 days after the purchase date, and we're told we can come pick up the devices. As we are setting up the devices Adam then informs us that we will NOT be getting the promotional prices on the 2 tablets and the last watch, and that if we want the last 3 devices we will need to pay full value upfront.

This location is a vendor location, not directly tied to Verizon. So they are willing to lie to you and tell you whatever they want to make their commissions. Adam is a LIAR! Plain and simple. He was dishonest from the beginning to the end, once he started the changeover process. I called and left a message for the Store Manager, and he did not respond. Do yourself a favor and go to a REAL Verizon store, these guys are snake...

I have had Verizon for several years and have had nothing but good things to say up until recently. Several years ago I damaged my phone and lost all my pictures and videos due to not having a backup plan. So when i got the new phone, i opted to pay the additional 5$/month for the cloud storage to ensure that wouldn't happen again. When my mother(who is an admin on our account) went to get us new watches recently at the Zephyrhills Verizon store, I wasn't able to go with her due to having COVID, an employee took it upon themselves to turn off the cloud storage under my number saying "google basically does the same thing so you don't need it". Well since that happened, the next day I immediately called and asked them to turn it back on because that was not what i wanted. Come to find out now, after needing to locate some of my old notes and pictures, due to this employees poor choice/decision and turning off this service i have now lost EVERYTHING to which cannot be recovered. I called and provided the direct feedback to someone at their office, as my mother couldn't recall the initial representative that did this. Please be mindful when you are on a family plan before you authorize making changes for your loved ones, especially when it comes to date back up because you could lose a lot. Would not recommend going to this location for...