Rudy's Hideaway Lobsterhouse

I would like to commend the manager and waiter at Ruby’s Hideaway for their professionalism in handling some recent patrons who came in drunk. I have been eating at Ruby’s for many years now and love the food, service and the fact that it’s a quiet restaurant where you can easily hear the person you are talking with, especially around the 5PM hour when most seniors like myself are eating.

So on my last visit some patrons after entering the front door could be heard LOUDLY talking and LAUGHING. I thought they were simply carrying on a conversation from outside and would settle down and behave themselves after the other customers turned and looked at them accepting the hint that they were too loud. After being seated at the table near us their loud talking and laughter became so obnoxious it was obvious that they were highly intoxicated. Their conversation became increasingly inappropriate so I finally complained to the waiter and manager.

The manager actually informed me that several other customers had already complained about them and my complaint was the tipping point for the manager to spring into action. I watched as the manager politely addressed these patrons and asked them to please keep it down as other customers were complaining about the language they were using and how loud their table was. I could tell the moment the manager informed them that other customers hand complained as the patrons all turned and looked at the rest of the customers who were all already looking at them.

It appears the Patrons understood that their intoxication was out of control and their behavior was not appropriate as they were clearly embarrassed with everyone staring at them.

The Manager’s handling of the situation was exemplary and showed he had a clear understanding of satisfying the customer’s needs in maintaining an enjoyable pleasant and quite dining experience for all. As I left and paid my bill the manager was at the hostess station and I shook his hand and thanked him for taking care of a volatile situation with a smile on his face. He laughed as I told him I would definitely continue coming in for my 5PM meal as long as he continued working that shift.